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RouteThis Inc. CanadaRouteThis is a Waterloo-based B2B SaaS whose time has come to level up We're on a mission to intelligently automate customer support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized. RouteThis products are changing ...
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SysAid Technologies Ltd. CanadaSysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI. · As we ...
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Bombardier Transportation GmbH CanadaPress Tab to Move to Skip to Content Link · Professional Engineering, Stress In-service Support · Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in pass ...
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Director, Professional Services
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Customer Service Professional
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Professional Services Architect/Senior Architect
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Customer Service Professionals - Canada - ContactPoint 360
Description
Join our CP360 Family, today
Who We Are:
Welcome to ContactPoint 360, the world's fastest-growing global BPO....
Who We Are:
Welcome to ContactPoint 360, the world's fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company whereentrepreneurial spirit and cherished family values come together.
With 8years of remarkable growth, our team has expanded to over 3500+ passionateand successful individuals across Canada, the US, Colombia, Mexico,Jamaica, India, Greece and the Philippines.
Our achievements are groundedin an award-winning culture that fosters innovation and empowers every teammember, earning us global recognition as a certified Great Place toWork.
At ContactPoint 360 Inc., we deeply understand the meaning of family andvalues. As a family-owned company, we cherish a sense of unity and supportthat extends beyond the workplace. Our commitment to hiring the best talentis driven by our belief in the importance of family-like bonds within theorganization.We empower forward-thinkers and value our team. Together, we enhanceinteractions, build strong connections, and constantly innovate to deliverexceptional people and customer experiences, putting the human experiencefirst.
Our Purpose:
Is to create the best human experience, ensuring the highest clientsatisfaction, and transforming clients' customers into loyal advocatesfor life
Check out our YouTube video:
qualities we are looking for:Excellent writing skills (proper spelling, grammar, etc.)
Respectful, friendly demeanorPrevious call center experienceLive chat and email experience a plusAvailable to work 1:30pm-2:00am including weekends.
Individuals that thrive in a fast-paced and growth-oriented contactcenter environmentPassionate about pets or is a pet owner.
At least one solid year experience in the customer service spaceHighly customer focused, with a genuine passion to help members with aprofessional, compassionate, and helpful attitude.
Fluent in English and possesses exemplary verbal and writtencommunication skills with a strong attention to detail.Confident and possesses exceptional interpersonal and problem-solvingskills to provide the best personalized solution for each member.
Patient, empathetic, and has the ability to stay calm and de-escalatemembers during high-pressure situations.
Tech savvy and is comfortable maneuvering and navigating betweenmultiple applications.
Self-motivated to meet and exceed performance goals and KPIs.
Secondary school education or equivalent – Above the age of 18Ability to pass a background check with a valid Government IDRequirements for work equipment:
Minimum 19inch monitor OR a laptop with a second monitor.
Headset with noise cancellationWebcamNo ChromebooksComfortable with having a monitoring software installed on theirsystem.
What You'll DoYou will be part of a team on a mission to make the world a betterplace for pets and their owners.
Develop positive member relationships that lead to high levels ofloyalty and retention, through inbound and outbound initiatives.Provide world-class customer service by supporting members via phonecall, live chat, and email in the most professional and empathetic manneron member inquiries relating to platform navigation inquiries, technicalsupport inquiries, billing and insurance inquiries, general resolutionfinding, profile and listing concierge services, and more.
Keep a record of all member interactions and ensure all member data isaccurate and up to date.Handle member escalations by active listening, showing empathy andcompassion, and providing appropriate solutions to ensure member issatisfied.
Collaborate within your team and other departments to ensure we workefficiently and provide world-class customer service together.
This campaign requires you to have a quiet space to work from yourhome, and you must provide your own computer system, wired headset,hardwired internet, and web camera.
What We Offer:
$18/hour (you'll receive the same rate during training)
A paid learning and development training program.
Medical and Dental Insurance after 3 months (Family Plans available)Paid Vacation TimeReferral BonusesRegular virtual team social eventsJoin the CP360 family todayFollow us on:
Linkedin: ContactPoint 360Facebook: ContactPoint 360Instagram: ContactPoint 360Twitter: ContactPoint 360Tagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
