Bilingual Administrator, Government Requests - Toronto, Canada - Laurentian Bank
Description
Seeing beyond numbersTM
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive.
Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States.
We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.This role sits within LBC Tech, a subsidiary of Laurentian Bank.
Responsibilities:
o Analyzes, documents, and accurately executes routine, but complex transactions using various systems/programs, within set parameters and timelines.
o Ensures that set standards for processing, client services, documentation and execution of routine transactions are always met.
o Prioritizes and schedules transaction processing, working within the accepted industry and department established time frames, while adhering to internal audit standards.
o Administers and processes product specific financial or non-financial transactions, according to B2B Bank Dealer Services and B2B Bank's standards, policies, and procedures.
o Monitors the incoming documents queue to ensure processing according to B2B Bank Dealer Services and B2B Bank's service standards.
o Research and answers inquiries from internal and external partners, such as Customer Services, Financial Advisors, Fundo co.'s, etc. regarding products and processing issues.
o Escalates and makes recommendations to the appropriate authority about any inquiries or issues that are beyond their scope.
o Verifies own work and work of team members in the department for accuracy, clarity, and completeness, and ensures compliance with internal and external audit and regulatory requirements.
o Completes daily workload within strict timeframes set by B2B Bank Dealer Services and B2B Bank and addresses any issues with the direct manager.
o Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.
o Keeps abreast of legislation, policies, and procedures, which relate to products and services.
o Participates in special projects and carries out any other similar or general task at the request of their direct people manager or that may be required by their function.
o Maintains excellent working relationships with internal and external partners.
o Participates in the maintenance and creation of department policies and procedures, while providing recommendations for improvements to their direct manager.
Qualifications:
o Post-secondary degree or diploma in Business or in a related field.
o 2 to 3 years of work experience within a regulated dealer operations or bank operations department in an administration or processing role.
o Knowledge of banking, mortgage, investment loan, self-directed, securities, mutual funds, lending other lending products.
o Excellent attention to detail and accuracy.
o Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (MS Teams, Word, Excel, and PowerPoint) and Outlook is a must.
o Familiarity with using large and complex financial database systems; ability to learn inquiry and maintenance functions in back-office processing systems.
o Excellent customer service skills with the ability to communicate information effectively.
o Able to work in a high volume, multitasking environment with extremely demanding time frames.
o Strong organizational, time-management, and multitasking skills.
o Highly motivated with a desire to succeed and progress.
o Ability to work effectively with others as part of a team.
o Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.
o Bilingual (French/English) verbal and written communication skills are assets.
Additional Information:
Equity, Diversity & Inclusion
Accessibility
Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.
PIPEDA
We may collect, use or disclose your personal information for the purpose of establishing an
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