Customer Service - Toronto, Canada - Merrithew International Inc.

Merrithew International Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Customer Service & Sales Support Coordinator - Commercial Sales

Reports to:
Senior Manager, USA & Canada

Date:
February 2023

Position Overview:

Major Responsibilities:

Provide support to drive sales towards quarterly Sales Team Sales Objectives.
Answering inbound customer sales calls and responding/ escalating customer issues to the Customer Care team.
Managing potential leads in CRM, creating leads or opportunities and assigning to sales team for follow up.
Providing inoffice support, managing demo equipment inventory for trade show advance and onsite sales.
Providing support to department in the financial area by printing invoices, updating Sage AccPac records for Sales Representatives such as; ship to locations, customer A/P & A/R records, and creating credit notes and Returns Authorizations.
Generate and distribute Sales and Inventory Reports (e.g. Sales Person Reports, Daily Sales, Monthly Promotion Sales Analysis) Saved Carts Reports and other reports as required.
Designing studio layouts for clients using EC Design.
Sending Saved Carts Leads every other day.
Additional projects and other duties as assigned.
Expected to work some of the stat holidays as directed, especially during the first year.

Skills and Qualifications:

2+ years in a supporting role to sales and customer service teams, with logistics experience handling a range of clients.
Superior organizational skills
Excellent MS Office (Outlook, Word, Excel, PowerPoint) and presentation proficiency.
CRM expertise with data entry and reporting
Ability to thrive in a fastpaced, entrepreneurial environment.
Excellent communication skills (written and verbal), both in articulating ideas and gathering input from key stakeholders.
Additional languages, spoken and written, are a definite asset.

Job Types:
Full-time, Permanent

Benefits:

Dental care
Extended health care
Life insurance
Onsite parking
Paid time off
Vision care
Work from home

Schedule:

8 hour shift
Monday to Friday

Supplemental pay types:

Bonus pay

Application question(s):

Are you legally entitled to work in Canada?
Would you require sponsorship in future to work in Canada?
We are located at 1271 Tapscott Rd, Scarborough. Are you open to working onsite & would the commute work for you?
What are your salary expectations?
Do you speak any additional language?

Experience:

- sales and customer service, handling clients: 2 years (preferred)

Work Location:
Hybrid remote in Toronto, ON