Public Safety Communications Operator - Saint John, Canada - City of Saint John

City of Saint John

Verified Company

Saint John, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Public Safety Communications Operator

Competition number:

PF 22-033

Salary:

$56, $61,714.00/Year

Job Type:

Permanent Full Time

Closing Date:

February 23, 2023

Position Overview:

Public Safety Communications Operator

Position Overview:
Play a lead role in shaping Canada's first city.

Work with a dynamic team of public service professionals in enhancing our community's quality of life and achieving high standards of service performance and management of infrastructure assets.

Live in a community with opportunities for families and youth; surrounded by salt and fresh water, abundant nature, affordable housing, history-lined streets, quality dining and shopping, and a vibrant arts and cultural scene

Live in a part of Canada where people value the importance of enjoying these things and having a challenging career.

Position Overview:

This position would be of interest to a person that wants to be part of a highly trained team of professionals working within the Saint John Police Force that provides an integral public safety service.

Under the general supervision of the Shift Supervisor, the position is responsible for receiving all emergency and routine calls for service from within pre-designated areas in Southern New Brunswick and dispatching appropriate Emergency Service Providers as the situation warrants.

Responsibilities also include working rotating shifts.

ILLUSTRATED EXAMPLES OF WORK

Receives 911 emergency calls for communities within Southern New Brunswick; maintains contact with the emergency caller, transfers the caller if required and all pertinent information to the appropriate emergency service provider.
Receives emergency and nonemergency calls and dispatches for Saint John Police Force, Saint John Fire Departments, including other local service areas.
Question the caller, gathers information, and enters the information into the Computer Aided Dispatch (CAD) system.
Monitors and records movements and status changed of responding units for each call
Reads maps and provides routing instructions to emergency service providers
Provides the caller with post dispatch and prearrival instructions where required
Makes notifications and conducts callouts for emergency service providers
Queries persons, vehicles, and articles on the Canadian Police Information Centre (CPIC) system and provides the information to police upon request.
Retrieves and updates information pertaining to criminal records and provides assistance to the Records Unit with records maintenance and entries
Attends court, on an asrequired basis
Liaises with external agencies with respect to equipment failure, inaccurate 911 information, tracing calls, etc.
Uses computer, telephone set, 2way radio, Department of Motor Vehicle (DMV) database and general office equipment.

THE ABOVE "
ILLUSTRATED EXAMPLES OF WORK" DO NOT REFLECT THE FULL SCOPE OF DUTIES AND ARE SUBJECT TO CHANGE.

Essential Qualifications:
Keyboarding Skills of at least 35 WPM.
Must be security cleared and successfully complete all requirements of the Public Safety Communications Operator Training Program.
A proficiency in French of Intermediate+ (2+) as per the Province of New Brunswick Oral Proficiency Rating Scale.

Education, Training & Experience:

Classification:
(BOTH)

Group 5A
C.U.P.E. Local 486