Service Desk Technician - Calgary, Canada - Calgary Stampede

Calgary Stampede

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Calgary Stampede

The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community.

Exemplifying the theme We're Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.

As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community.

The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community.

We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.

This is a seasonal role from May - Aug 2024 with the IT Client Services team

Please note:
This posting will close May 16, 2024.

Roles and Responsibilities
Responsibilities of the role include, but are not limited to:

Allocation and Maintenance of IT Equipment including set up of hardware, connection of hardware to the network, issuing devices such as company laptops, or mobile devices, diagnosing and repairing malfunctions.
Diagnose hardware and software issues, document findings, formulate and execute a strategy to fix the issue.
Document and maintain IT inventory by performing health reporting, as well as capacity and information lifecycle reporting, ensuring baseline information is captured, documented and updated as part of the change management process.
Deliver exceptional guest experiences to end users through active listening, problem solving to diagnose the root cause of the issue and timely service delivery and followup.
Prioritizes issues based on severity and immediacy, communicating and collaborating with other Support Technicians to proactively solve problems, escalating issues of complexity to the Systems Administrator or IT Client Services Supervisor as appropriate.
Collaborate with other centers of excellence within the Business Services unit to find solutions and resolve issues.

Qualifications and Education

Post-Secondary Diploma or Associate Degree in Computer Science, Information Systems or a related discipline
Microsoft certification, hardware certification (e.g. Dell Hardware Support Certified)
25 years of experience installing, configuring and troubleshooting workstation and server environments
25 years of experience with computer endpoint support such as desktops, laptops, servers, etc.
25 years of experience with mobility support
25 years of experience supporting printers
25 years of experience in help desk environment
Working knowledge of patching, software distribution, and endpoint security
Working knowledge of monitoring / ticketing / asset systems
Strong planning and organizational skills
Strong customer service and troubleshooting skills
Strong communication and interpersonal skills

To Apply
All applicants are thanked in advance and only those selected for interviews will be contacted