Heritage Interpreter - Halifax, Canada - Canadian Museum of Immigration at Pier 21

Canadian Museum of Immigration at Pier 21

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Heritage Interpreter - Mandarin speaking

Duration: 6 month contract from April/May to October/November 2024

There is the possibility of extending the contract

Wages:
$16.65 per hour

Hours: 37.5 hours a week with two (2) paid rest periods of 15 minutes and one 30 minute unpaid lunch break each day. As the Museum operates 7 days a week, the workweek includes Saturdays and/or Sundays and irregular hours (evenings, weekends)

Application Deadline:
Please submit your cover letter and resume by 5pm on March 22, 2024

The Canadian Museum of Immigration at Pier 21 has an opening for a Mandarin speaking Heritage Interpreter.

The primary responsibility of the Heritage Interpreter is to provide excellent customer service to individuals, school groups and special interest groups on visits to the Museum.

The Heritage Interpreter is expected to interpret the permanent, travelling and temporary exhibitions, describe particular areas of interest, answer questions and provide historically accurate information on immigration in a creative way that encourages the audience to participate.

The Heritage Interpreter must also complete accurate cash, debit and credit transactions at the front ticket counter, and may be asked to provide customer service in the Gift Shop occasionally.

Primary duties

Deliver guided tours, presentations and workshops to individuals, school groups and special interest groups
Assist with the delivery of special programming
Ensure visitor satisfaction with excellent customer service and communication skills
Meet and greet visitors in both official languages and provide general Museum and tourist information as required
Participate in the development of interpretive programming
Sell tickets, receive cash and perform endofday cash reconciliation according to instruction
Monitor the frontline conditions and report and/or remedy concerns appropriately remedy concerns appropriately, including the appearance of the lobby and Welcome Pavilion; changes in the state of exhibitions and workshop materials; equipment setup; etc.
Assist with quality control in the Museum
Conduct ongoing and regular research to improve the quality of Museum presentations and to provide accurate and timely information
Develop a wellrounded, current knowledge of the Museum, including all departments and services in order to offer appropriate recommendations/ information to visitors
Conduct daily opening and closing operations of the Museum
Assume additional responsibilities as requested by the Interpretation and Visitor Experience Manager and the Interpretation and Visitor Experience Coordinator
Help to orient new Visitor Experience staff and volunteers
Cross train and provide customer service in the Gift Shop if required.

Education, Knowledge & Experience

Skills and Qualifications _
_Required_
Bachelor's degree or certificate in related discipline such as history, education, tourism or an equivalent in years of experience through demonstrated ability
The ability to speak fluent Mandarin
High level of customer service skills and knowledge
Welldeveloped communication, leadership and organizational skills
An outwardly consistent, positive and enthusiastic attitude
A demonstrated excellent understanding of how to provide exceptional visitor service
High accuracy in performing cash, debit and credit transactions
Dedicated to keeping all forms and reports constantly uptodate and accurate
The ability to remain calm and professional under frequently changing and stressful circumstances
Comfort with public speaking
Skills and Qualifications _
_Desired_
Fluency in English and French
Experience serving the public within a high traffic environment either within a museum, visitor attraction and/or customer service position
Experience leading activities for children
Experience in a team environment
Experience working with volunteers