Guest Services Agent - Edmonton, Canada - Canadian Rocky Mountain Resorts

Canadian Rocky Mountain Resorts

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Guest Service Agents are the face of Canadian Rocky Mountain Resorts, providing a high level of customer service to our guests from the initial reservation to the point of check out.

Responsibilities

Duties and Responsibilities:

Welcome guests to the Lodge and provide an efficient check in experience.
Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team, including assistance with fireplaces.
Maintain a professional and presentable appearance at all times
Assist with emergency procedures when required
Respond to reservation enquiries, complete room reservations and providing guests with up to date information on our rates, special offers and packages.
Prepare for arriving reservations, ensuring guest requests are met to the best of our ability.
Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.
Provide guests with accurate and relevant information about the Lodge, local area and attractions.
Book tours, activities and restaurant reservations for guests.
Check out guests, providing accurate billing information and correctly processing payments.
Manage the hotel switchboard, directing calls to other departments as necessary.
Provide an accurate cashout report at the end of each shift.
Other duties as required.

Required Skills:

Excellent interpersonal and communication skills.
A passion for customer service; previous experience is an asset.
Highly organized and detail oriented, with the ability to multitask.
Able to cope in high pressure situations.
Experience with Opera PMS, Microsoft Office and Outlook is an asset.
Previous hotel experience preferred.
Must be able to work independently and remain calm in the event of emergency situations arise

Salary:
From $17.00 per hour

Benefits: