Mental Health Counsellor - Quebec Province, Canada - Nisa Foundation

Nisa Foundation

Verified Company

Quebec Province, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Nisa Helpline__ is a Project of Nisa Foundation, a registered not-for-profit Canadian charity that offers free, anonymous, and confidential 12-hr telephone line available to Muslim women across North America, seven days a week from 10 am to 10 pm EST._

Job title
Mental Health Counsellor

Reports to
Helpline Supervisor

Department
Helpline Services

Location
Remote

Job Status
Temporary contract, 12 hours/week

The Mental Health Counsellor is responsible for providing mental health services to frequent helpline callers over a short period of time to determine how to support repeat callers best.

The counsellor will also gather data to determine reasons behind repeat callers and support initiatives to help support callers to use referrals for specialized services.

The Mental Health Counsellor may aid in supporting the development of educational resources for public consumption.

Role Responsibilities

Conduct professional counselling sessions with repeat/regular helpline callers
Set and help achieve goals, address challenges and support the usage of relevant external resources
Support the development of educational resources about mental health for public use as needed
Adhere to helpline guidelines and policies when conducting day to day activities
Maintain a calm, professional and respectful demeanor during every call
Update call log at the end of each shift to ensure all documentation is complete
Communicate with helpline manager to report issues, seek guidance or debrief as required
Ensure confidentiality of callers as well as any other highly sensitive information is maintained

Competencies

Counselling skills
Active listening
Written Skills
Report Writing
Empathetic
Patient
Communication Skills
Technological Skills
Compassionate
Non-Judgmental
Social Perceptive Skills
Respect

Qualifications and Experiences

Counselling Qualification: certification, diploma, degree or master's degree
Focus in Psychology, Social Services, Therapy, Counselling or Psychotherapy
25 years' experience is required
Experience in motivational interviewing, solutionfocused brief therapy, or other shortterm therapeutic approaches an asset
Knowledge of Islamic traditions and conduct
Value the intrinsic worth of others irrespective of their race, ethnicity, sexual orientation, and religious determination
Be open to feedback and willing to act upon feedback provided
Be able to offer unconditional positive regard to others regardless of their life story and life choices
Accept and respect differences of opinion, values, views and beliefs of others that may be different from your own
Nisa Helpline_ is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA_