HRss Specialist - Waterloo, Canada - Open Text Corporation

Open Text Corporation

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HRSS Specialist:

Req id: Waterloo, ON, CA
OPENTEXT
THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

Keeping optimization and efficiency top of mind, the HR Shared Services Response Center Team will focus on driving operational excellence through processing moderate to complex employee transactions for Americas including Canada, US, Mexico and Brazil.

You Are Great At:

Service Excellence

The first line of HR support for all employees in the Americas
Canada, US, Mexico, Brazil
Answer inquiries related to benefits, leave of absences, vacation, etc
Support with employment record changes and internal moves
Collaborate with various HR stakeholders: Human Resource Business Partners, Benefits Team, Payroll, Talent Acquisition, etc.
Delivering the best customer service
Directing employees on how to navigate HRIS and HR database.
Develop and maintain HR content in selfservice portal and existing documentation in accordance with policy and/or systems changes/updates
Leverage HR Knowledgebase to ensure consistent and optimized processes, while keeping continuous improvement top of mind
Responsible for delivering a highquality employee experience, and cultivating a culture of customer service.
Preparation of monthly reports as defined various inscope support areas

Decision Making, Judgement & Autonomy

Work independently under general supervision and collaboratively as part of a team. Holds self and develop influence by supporting others to be accountable in meeting commitments, consistently delivering results within required timelines and expectations
Any situations which would be considered outside of standard operating procedure that can directly or indirectly create significant financial, regulatory & compliance and reputational impact to OpenText would be escalated to Regional HRSS leader
The role will have responsibilities for helping to manage relationships with external vendors/stakeholders in exercising judgement for creating proposals to identify appropriate solutions to programs/issues and will make recommendations with HRSS Specialist Centre Manager before implementing solutions

Problem Solving

Perform Human Resources related transactions and business processes, with varying complexities, to ensure timely and accurate data based upon system workflow and business requirements
Proactively take part in supporting the ongoing development, impact analysis and documentation of procedures, processes, and protocols in partnership with HRSS Support Centres, HR CoEs, and HR Partners
Participate in the testing, implementation, upgrading and support of new or modified system changes, as directed by Manager
What It Takes:
A background or demonstrated interest in HR (understanding of different areas in HR)
Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time and resources to deliver consistent results
SAP/SuccessFactors knowledge would be an asset
02 plus years of relevant HR experience.
Ability to multitask (handling several different deliverables)
Strong interpersonal skills with understanding of the importance of confidentiality
Strong verbal and written communication skills with a focus on customer experience and excellent attention to details.
Proficiency in Word and Excel