Supervisor, Lineservice - Richmond, Canada - Skyservice Business Aviation

Skyservice Business Aviation

Verified Company

Richmond, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SKYSERVICE BUSINESS AVIATION
Skyservice is a North American leader in business aviation.

Built on the key principles of safety and service excellence, we provide a full-service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States.

People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency.

These are the core values that guide us every day and help build our reputation as leaders in aviation services.

Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

SUMMARY OF RESPONSIBILITIES:

Ensures the effective implementation of all safety standards and programs as well as compliance security, safety regulations and SOP's;
Actively trains new hires, initiates annual recurrent training, and accurately maintains training records
Participates in information gathering for occurrence report investigations & closings;
Ensures the prevention and investigation of all Lineservice occurrence reports including notifying the applicable authorities (fuel spills, security infractions, etc.);
Ensures all personnel respect and adhere to the company security and code of conduct policy;
Leads by example performs duties in accordance with established policies and procedures while giving primary consideration to personal safety for coworkers and customers;
Delivers a high level of service to customers in accordance with the Skyservice philosophy, ensuing quality control, regarding the SOP, safety and security matters of ramp and facility operations;
Addresses concerns of the external clients as they relate to line operations;
Supervise operational activities on the ramp and adjacent Aprons including antiicing operations, in conjunction with the Airport Authority and neighboring tenants;
Coaches Crew Chiefs to ensure optimum ramp positioning and hangar stacking, always taking into account the space parameters in the assigned areas;
Monitors and councils Crew Chiefs on any operational delays, investigates and follows up with corrective actions;
Provides assistance and liaises with Skyservice personnel to provide solutions to the exception problems that internal and external clients present;
Acts as a liaison with Customer Service and Maintenance to coordinate the safe and efficient towing and fueling of aircraft;
Coordinates all waste removal (hazardous and nonhazardous) from Line crew and Aircraft Maintenance Operations;
Oversees the maintenance of log books and fueling / hangar information to support billing and for quality purposes.
Leads, supports, coaches and directs the Lineservice Crew Chiefs as well as the Line crew on a daily basis, providing proper briefings and chairing Crew Chief meetings;
Fosters strong working relationships amongst the Lineservice team;
Completes the Crew Scheduling, plotting month to month crew schedules for rotating shifts, vacation plotting and shift switch monitoring while maintaining budget considerations;
Oversees OJT training and evaluation programs for Line crew personnel on customer service and Line crew standard operational procedures;
Builds effective relationships with related external agencies and vendors.

QUALIFICATIONS AND SKILLS REQUIRED:

years' experience in a supervisory role in Lineservice including intimate knowledge of Aviation/ FBO or Commercial ramp experience;

Possess Restricted Area Pass;
High safety orientation as well as experience with SMS / safety management processes;
Superior customer service and interpersonal / relationship skills;
Strong supervisory skills including ability to manage, coach and develop performance;
Collaborative;
Excellent knowledge of Microsoft Office Products;
Flexible to work additional hours and be on call as required as well as ability to work under pressure.
Postsecondary education. A degree or diploma in Aviation or Business Management considered an asset.