Advisor, Halifax Contact Center - Scotiabank

Scotiabank

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 189510

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Do you have a passion for creating a uniquely personal and memorable customer experience?
This position will enable you to build a career with a respectful financial institution and Canada's most international bank.

If you have the following experience this may be the perfect job for you:

Prior experience in customer-focused roles
requiring you to ask the discovery questions, to analyze customer need and provide solutions-based advice.
The ability to multitask between numerous internal platforms while continuing meaningful conversations with our customers.
Strong problemsolving abilities.
A selfdirected, performanceoriented approach.
A natural curiosity positioning you to identify opportunities to maximize the customer experience.
Strong keyboarding navigation skills and a typing speed.

Position Details:

Location: Halifax (Scotia Square Mall, Duke Street).
Start Date: January 8th, 2024, with onsite 9 weeks of training.
Fulltime hours per week.
Fully bilingual French and English required.

Work Schedules:

Weekend availability and flexibility requested as this is a 24/7 dedicated operation.
Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks prior to the end of training.

What You Will Be Doing:

Taking inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
Excelling at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
Responding to complaints and walking customers through basic troubleshooting or set up processes.

Location(s): Canada : Nova Scotia : Halifax

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.