Field Service Supervisor - Vancouver, Canada - Indigo Park Canada Inc

Indigo Park Canada Inc

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Indigo Park is currently looking for a highly organized, dynamic, and proactive individual with previous experience in operations support and technical skills.

In this role, you will play a crucial part in setting up new locations, managing equipment inventory, maintaining rate tables, coordinating with third-party contractors and service providers, troubleshooting equipment and software issues, and collaborating with teams across different regions.

Responsibilities:

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Pay Station and equipment maintenance:Perform routine maintenance and troubleshooting on pay stations and parking equipment to ensure they function efficiently. Address any issues promptly to minimize downtime. Implement solutions efficiently and effectively to ensure continuous operation.
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Parts replacement:Identify faulty parts in equipment and replace them with new components to maintain optimal performance
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Inventory Control:Maintain accurate inventory records of pay station components and equipment parts. Replenish inventory as needed to ensure uninterrupted operations.
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Rate table management:Collaborate with the team to update and maintain rate tables, especially during events and promotions, and coordinate with relevant teams to ensure timely updates, ensuring accuracy and consistency across locations.
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New Locations Setup:Participate in planning, preparing, setting up, configuring, and coordinating new locations by assisting with equipment installation and system configuration and ensuring all components are operational before launch.
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System Operations:Learn and operate various systems and software used in daily operations and support and train team members as needed.
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Collaboration:Work closely with teams across different areas, including the lower mainland, Vancouver Island, and BC Interior, to achieve common goals and deliver exceptional customer service.

Requirements:

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Technical Aptitude: Ability to understand and troubleshoot equipment and software issues; previous experience in a technical support role is an asset.
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Organizational Skills: Strong organizational skills to manage inventory, coordinate schedules, and prioritize tasks efficiently
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Communication Skills: Excellent verbal and written communication skills to liaise with contractors and service providers, collaborate with team members, and provide clear instructions.
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Adaptability: Flexibility to work in a fast-paced environment and adapt to changing priorities, schedule needs, and circumstances
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Team player: Demonstrated ability to work collaboratively in a team environment, fostering a positive and supportive work culture.
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Geographical Flexibility: Willingness to travel and work across different regions as required.

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 10 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

IPC2

Job Types:
Full-time, Permanent

Salary:
$50,000.00-$55,000.00 per year

Benefits: