Clinic Receptionist - Toronto, Canada - WELL Health Technologies Corp

WELL Health Technologies Corp

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Narrative:
Clinic Receptionist is a front-line position critical to the communications within MCI. The Clinic Receptionist, in most cases, is the individual with whom you communicate when first contacting MCI Physiotherapy. The Clinic Receptionist provides clerical and administrative support, either as part of a team or individually. They may also take ownership of specific projects.

The Clinic Receptionist provides high quality reception services to the physiotherapist's and Massage Therapist's patients in a caring manner and maintains confidentiality of all information.

Prerequisite:

the Clinic Receptionist requires a minimum of a high school diploma, excellent customer service and interpersonal skills, able to communicate effectively with a variety of people who may be worried, frustrated or angry.

Proficient in use of keyboard and Windows operating system. They must also have good listening and clear verbal communication skills. Previous experience in a physiotherapy or medical practice environment, EMR and understanding of medical terminology is desirable.

Reporting directly to the Clinic Manager with a dotted line to the Administration Supervisor or Clinic Administrator, the Clinic Reception responsibilities generally include, but are not limited to the following:

Greet patients and liaise with patients and their families in a compassionate manner
Answer incoming calls in a courteous and professional manner within 3 rings
Receive and convey messages in writing, verbally and electronically
Book appointments
Call and confirm booked appointments as necessary
Create invoices and collect payments
Direct Billing to insurance companies
Follow patient intake procedures for Private, MVA and WSIB patients
Prepare documents for mailout
Complete/type documents as required with a high level of accuracy
Scan, Fax and File documents
Help prepare patient files for transfer
Operate all aspects of Electronic Fund collections
Assume administrator responsibilities as assigned during administrator absence
Contribute equitably to maintaining the cleanliness of the practice
Maintain company dress and appearance standards
Ensure compliance to Health & Safety regulations and standards
Perform laundry as needed
Attend staff meeting when required

Saturdays 9:00am-3:00pm