Customer Service Team Lead - Montréal, Canada - Spring Financial Inc.

Spring Financial Inc.

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us:

Since 2014, Spring Financial has been simplifying the lending process for millions of Canadians facing all types of financial circumstances.

Spring offers a growing range of financial products and services which currently include personal loans, mortgages, credit cards and secured loans - all of which are made available to Canadians without having to visit a branch

We are high-energy entrepreneurs who operate with a real sense of urgency. We have created some of the best in market products and sales processes allowing millions of Canadians to get access to financing online, via text or over the phone - all from the comfort of their own home

PLEASE NOTE - This is full-time permanent, work-from-home position.

What you will be doing:

Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information.
Directing all inbound traffic to the correct departments.
Finding and implementing the correct solution for each customer. Whether it is simply adjusting a payment date, processing an early payment or restructuring loan terms, you will need to thoroughly listen to each customer and find the best solution.
Collecting customer testimonials and handling reviews
Attending to administration duties such as data entry, funding, and reports
Acting as Spring's sole representative in Quebec this will include allowing Spring to use your address as the company's mailing and business address in Quebec
Promptly receiving, scanning and forwarding all company mail received in Quebec to Spring's head office in Vancouver
Assisting with the translation of Spring's agreements and website to French
Assisting the Head of Legal and Compliance with any communications to be conducted in French with Quebec regulator

What you need to succeed:

Professional working knowledge of English and French
Passion for problemsolving
You are a strong listener and customerfocused
Ability to work independently but love collaborating within a team
Self motivated and eager to learn new skills
Familiar with Excel and Google Spreadsheets.
Nice to have: Salesforce CRM knowledge but not required

-
Nice to have: Experience working with government agencies in Quebec

If you are looking for growth opportunities and you are passionate about customer service and overall helping people this might be that opportunity