Co-op Student Experience Manager - Waterloo, Canada - University of Waterloo

University of Waterloo

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

Term: 20 months

The Co-op Student Experience Manager is responsible for developing, in collaboration with Co-operative & Experiential Education leadership, Faculties and Students, a Co-op student engagement and success strategy for students in programs supported by Co-operative and Experiential Education.

The Co-op Student Experience Manager ensures efficient and effective collaboration and consistency of process and service in areas of co-op student interaction.

In alignment with the Co-operative & Experiential Education (CEE) student success strategies, the Co-op Student Experience Manager develops, plans, and executes tactical plans to focus efforts on the areas of greatest priority.

Responsibilities:

Drive co-op student success

Develop metrics and service standards to set targets and goals
Ensure CEE understanding and integration of prograM/Faculty coop requirements
Develop consistent strategies and programs to support development of skills and selfawareness to navigate the future of work and lifelong learning in collaboration with CEE colleagues and campus partners
Develop and implement consistent, proactive processes on all aspects of CEE student interaction that enhance and support access, wellness, and inclusion
Ensure ongoing engagement with a wide variety of stakeholders (e.g., WUSA, CEE staff, campus partners) to recognize barriers and collaboratively identify/implement sustainable processes, policies, and practices
Develop and maintain relationships with student groups, societies, WUSA, Graduate Student Association, and Coop Student Council
Develop and continually improve coop student feedback process and use to inform practice and processes that support student engagement, experience, and learning outcomes in WIL

Facilitate the integration of work and academic learning experiences to support access to Work-Integrated Learning/Co-op

Ensure CEE engagement with understanding and integration of coop with student attainment of competencies and learning outcomes (i.e., UDLEs), working together with relevant University of Waterloo stakeholders,
Ensure, as appropriate, support for academic program reviews and coop feasibility studies
Support program enhancements as required (e.g., Coop Education Research Certificate, FlexTerms, Accessibility standards)

Lead and manage direct reports and ensure the delivery of results in support of CEE mission, vision and guiding principles, including

Providing information and context needed for the employee to be effective
Hiring, developing, and retaining the best qualified staff available from inside or outside CEE
Setting goals and expectations and helping employees create clear paths to success
Developing effective work team dynamics
Ensure appropriate back up, support and cross training to manage capacity
Managing performance through both formal (performance appraisal) and informal methods such as regular feedback, coaching and onetoones
Identifying development opportunities in others and cocreating with the employee a development plan; regularly following up on the progress of development

Provide overall leadership to the organization by

Personally championing mission, vision and guiding principles and playing a leadership role in bringing them to life
Providing leadership, direction, and strategic planning for Cooperative Education
Monitor business practices to ensure that Cooperative Education has the appropriate practices and processes to work effectively internally and represent the University of Waterloo externally
Lead the development of new capabilities required by the introduction of new systems, tools, or processes
Develop productive, collaborative working relationships across CEE, external partners, and the University of Waterloo
Lead the identification, development, and implementation of projects to improve access to coop, service quality, relationships, stakeholder satisfaction, timeliness, staff capability and performance
Develop internal/external customer service standards, monitors satisfaction with service delivered and take action to restore and enhance service quality

Qualifications:

University undergraduate degree
Minimum 5 years working with students in an advisory capacity
3 years of experience working to advance student success via engagement, development, Work-Integrated Learning, or other initiatives within a postsecondary setting preferred.
Experience managing and coaching student teams
Experience in research design and methodology (e.g., about business, surveys, market domains)
Demonstrated experience related to programs designed to support underrepresented student populations, nontraditional students and students who are academically at risk
Strengths in relationship building, interpretation of data, process analysis, communication, presentations, collaborative teamwork, and knowledge of the Waterloo student experience will all be requir