Business Analyst, Ereferrals - Toronto, Canada - Ocean by CognisantMD

Description

Join us as we change healthcare for the better.

Ocean by CognisantMD is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week.

Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services.

By replacing paper forms with digital tools we give patients and providers secure ways to connect, share health information, and update patient records.

Our tools:

• Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up to date and accurate while improving patient care.
• Meet the growing demand for virtual care solutions via an online booking system and secure messaging that brings significant benefits to patients while improving clinic efficiency and reducing the need for unnecessary phone calls.
• Improve access to care by replacing faxes, calculating wait times, and reducing the time to process and access specialist referrals.

Who we need

We are hiring a Business Analyst to join our Government Program Services team, working alongside other business analysts and reporting directly to the VP, Business Operations.

In this role, you will work closely with key clients on new provincial roll-outs of the Ocean Platform, with a focus on Ocean eReferrals and eConsults.

You will be responsible for managing these multi-stakeholder programs including performing detailed requirements analysis, documenting processes, and developing supporting materials including training content (for our Learning Management System), knowledge base articles, and job guides.

You will also work very closely with the Product Management team to help inform product decisions to meet the needs of new jurisdictions.

Who you are
You are passionate about the opportunity to improve the healthcare industry.

You are looking for that rare opportunity that combines digital or e-health, bridges the private and public sectors, and impacts the clinical and patient care level.

You are a solutions-oriented, analytical, and creative team player who can build and manage client relationships.


What's in it for you

• An indemand technology_. You want an opportunity to provide clinics, practices, and institutions, a new technology that will empower patients and make the work of practitioners and administrators run smoothly and efficiently. You want to be the guiding voice enabling our customers to truly engage with our solution.
• Immediate professional and emotional satisfaction_. You will immerse yourself in learning about what we do, gaining an understanding of the impact we make on the lives of Canadians established and new, young and old as we bring an empowering service to them. Our clients have patients facing physical, mental, communication, and geographical barriers the platform features you offer will quite literally be the difference between access to care and being left behind.

How you will make an impact

• Acting as the key point of contact for large, multistakeholder public sector eReferral rollouts.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Acting as a product expert, with a deep understanding of both the Ocean Platform and client workflows.
• Developing key materials for training and knowledge translation, including technical knowledge base articles, training videos, and user guides.
• Providing training as needed using a "train the trainer" model.
• Acting as a liaison with product management for product and feature requests.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating insights and plans to crossfunctional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Prioritizing initiatives and requests based on business needs and requirements.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

What you bring

• The education. You may have a Bachelor or Masters in E-Health, Clinical Informatics, Public Health or another domain. Either way you are passionate about healthcare and improving the lives of Canadians across the country.
• The experience. You have 5+ years of experience in business analysis, project management or a related field. You have also gained experience developing key materials for training and knowledge translation, including technical knowledge base articles, training videos, and user guides.
• The knowledge. Experience working with healthcare technology platforms, with an understanding of the eReferral market (ideally Ocean).
• The project management. You have outstanding organizational and