Bilingual Specialist - Quebec City, Canada - BMO Financial Group
Description
VIRTUAL6- HomeRes - QC - BMO XXXXX Quebec,X0X 0X0Address:
VIRTUAL(R)6- HomeRes - QC - BMO
- This position requires proficiency in a language other than French to interact, support and/or provide services to nonFrench speaking customers, employees and/or partners inside and/or outside the province of Quebec._
Work schedule :
must be available to work from Monday to Sunday from 8am to 8pm.
Why you'll love growing your career here:
Join and engaged, collaborative team of knowledgeable Business Banking experts who play a key role in finding personalized solutions for new and existing clients to meet their business needs.
As a Specialist, Business Banking Services you will develop strong active listening skills and learn a wealth of knowledge about business banking.
You will work with a network of internal & external business groups to find the right solutions for our customers.
This role will open the door to future roles such as: Commercial Service Officer or Advisor, a Personal Banking Associate, a Commercial Lending Deal Specialist, CCC Assistant Manager, or a Business consultant.
What you'll need:
- Knowledge & relevant experience with Everyday banking products and services
- Strong written & verbal communication skills
- Call centre & banking experience, customer service skills (preferred)
- Organization skills
- Good.
- Reliability/team player
- Collaboration & team skills
- Good.
- Analytical and problemsolving skills
- Good.
- High school diploma or equivalent work experience.
Bilingual Required.
How you'll Succeed:
You will probe to understand customer needs and provide Business Banking sales, service and advice to existing BMO customers or prospects.
- Handle customer inquiries in an informed, professional, and efficient manner.
- Escalate complex or unresolved customer situations to the appropriate BMO colleague as required.
- Perform any required activities & transactional outcomes after calls to ensure customer's requests are accurately processed. Refer to other business groups as needed.
- Maintain current knowledge of business banking and credit card products & processes and integrate into customer conversations in a professional manner.
- Maintains the confidentiality of customer and Bank information and Adheres to regulatory and compliance requirements appropriate for the jurisdiction. Report issues as needed to protect the bank, and our customers.
This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.
Grade:
4
Job Category:
Individual Contributor / Collaborateur
We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.
We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.
From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.
We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.
We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.
From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
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