Montreal East - Montréal, Canada - TD Bank
Description
TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a
Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions.
In this role, a typical day may look like:
- Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
- Support the frontline staff with scheduled cash and noncash transactions; resolve critical issues and report nonstandard matters to management
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
- Participate in the timely and accurate completion of business processes and procedures
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
Job Requirements
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- A selfstarter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
- A dynamic, diligent, and effective influencer with cando attitude to exercise initiative and handle several tasks and changing priorities
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
Additional Information
- This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
- Retail Sales & Service
Job Category - Primary
- Retail Banking
- Customer Service
Job Category(s)
- Retail Banking
- Customer Service
Hours
- 37.5
Hours/Availability Detail
- Part time positions also needed hrs/week)
Business Line
- TD Canada Trust
Time Type
- Full Time
Employment Type
- Regular
Country
- Canada
Province/State (Primary)
- Quebec
City (Primary)
- Montreal
Work Location
- 1000 Avenue Bernard, 163 Montee Masson, Suite 105, 2755 Boulevard de la Piniere, 2828 Rue de Salaberry, 2959 Rue Sherbrooke East, 3461 Montee Gagnon, 433 Rue Chabanel West, 5070 Rue Jean-Talon East, 525 Jean Talon Ouest, 5880 Boulevard Robert Bourassa, 595 Boulevard Henri-Bourassa East, 6168 Henri-Bourassa Boulevard East, 6550 Jean-Talon East, 730 Montee des Pionniers, 7920 Rue Sherbrooke East, 794 Montee de Saint-Sulpice, 8940 Viau Boulevard, 9065 Maurice-Duplessis Boulevard
ProvState 2
- Quebec
City(s) 2
- Montreal
ProvState 3
- Quebec
City(s) 3
- Terrebonne
ProvState 4
- Queb
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