Customer Marketing Specialist - Montréal, Canada - Transat Tours Canada
Description
Company DescriptionBe part of the journey
Come aboard a committed and human company that needs you
Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel You will evolve in a stimulating telecommuting environment where team cohesion is paramount.
Job Description:
Transat is currently looking for a Customer Experience Marketing Specialist to continue the transformation of marketing practices based on clearly identified customer data and strategic targets.
The specialist will have to deepen the knowledge of priority customer segments and support the construction and improvement of customer journeys.
He/she will represent customer needs by collaborating with marketing teams (data analysts, products, brand) and will participate in various projects to improve satisfaction indicators.
- Understand the customer landscape, behavior and expectations to guide the evolution of the value proposition, customer strategy and experience design;
- Participate in the implementation of a customer advisory board;
- In collaboration with the Voice of the Customer analyst, monitor and understand customer satisfaction data (CSAT) and identify potential optimizations in the customer journey;
- Contribute to crossfunctional projects by representing the voice of the customer;
- Participate in the deployment of the Voice of the Customer Program;
- Create customer journey map to define the desired experience and develop them for priority customer segments;
- Target customer experience best practices and benchmark in the airline industry;
- Occasionally prepare and facilitate ideation/cocreation and multidisciplinary collaboration sessions inspired by Design Thinking methods.
Qualifications:
- University diploma in marketing or related relevant field;
- 2 years of relevant experience in marketing, customer experience;
- Knowledge of Qualtrics (an asset);
- Be passionate about the customer;
- Knowledge of CSAT and NPS indicators;
- A good command of Microsoft Powerpoint;
LI-CB1
LI-Remote
**Employment Equity
More jobs from Transat Tours Canada
-
Analyste Principal-e Gestion Des Revenus
Montréal, Canada - 3 weeks ago
-
Supervisor Wfm
Montréal, Canada - 3 weeks ago
-
Soutien Opérationnel
Montréal, Canada - 3 weeks ago
-
Webmestre
Montréal, Canada - 1 week ago
-
Superviseur-e, Centres de Contact
Montréal, Canada - 1 week ago
-
Agent-e, Centres de Contact
Montréal, Canada - 1 week ago