Conference & Guest Services Clerk - Victoria, Canada - University of Victoria

University of Victoria

Verified Company

Victoria, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Organizational Unit- University of Victoria -> Student Affairs -> Residence Services- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)- Posting Close Date- 29 February 2024- Please note that positions will close at 4 p.m.

on the closing date.- FTE- 0.

8- Salary Grade- $4, $4, Additional Posting Information:

N/A
Salary posted will be pro-rated based on FTE
Classification
PB6
Hours of Work
4x7 hour shifts per week typically Thursday to Sunday 10am-6pm; varies dependent on business volumes
Start Date
3/14/2024
End Date
9/16/2024
Employee Group:

CUPE 95

Term # of Hires Needed 1
Category
Administrative and Support Services, Customer Service, Hospitality
About this Opportunity
Hours and scheduled work days vary based on business volume. Includes shifts on evenings and weekends. Based on short term nature of position, extended vacation requests may not be approved.

The University of Victoria is one of Victoria's largest employers and one of Canada's best diversity employers.

Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria's diverse academic programs, world-class research and commitment to civic engagement.

Job SummaryIn support of the overall goals of Residence Services, a unit within the division of Student Affairs, the Conference & Guest Services Clerk performs sales, clerical and service duties for Conference Services and supports front desk duties in the Residence Services Main Office.

Reporting to the Manager, Conference and Customer Service, the Conference Guest Clerk supports conference operations, seven days a week, providing both front-line service and administrative support in order to provide full service to summer guests.

This position is expected to carry out the core responsibilities of the Front Desk Clerk 20% of the time providing back-up and relief for that position as required.

In the absence of the Front Desk Clerk the Conference Guest Clerk will be the sole resource in the Residence Services Main Office and complete all manner of front desk responsibilities.

The Conference Guest Clerk is knowledgeable about the range of services and activities provided by the various departments within Residence Services, as well as the procedures of the Main Office, and develops and maintains familiarity with general university operations in order to provide service and information to guests.

Job Requirements
Skills:
Proven ability to provide excellent customer service in a fast paced environment
Excellent organization skills; and strong written and oral communication skills
Demonstrates good judgment, diplomacy, tact and discretion
Proven ability to pay attention to detail
Ability to complete a high volume of work efficiently and accurately, prioritize work and multitask
Ability to work with or without supervision
Ability to work, varied day, evening and weekend shifts

Specialized Knowledge/Education:

Demonstrated ability with MS word, excel and database software
Demonstrated math skills
High school graduation

Experience:

One to two years recent experience in conference services, hospitality, retail or higher education environment including experience with a computerized reservation system and cash handling

We acknowledge and respect the Lək̓wəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands, and the Lək̓wəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.