Guest Experience Manager - Vancouver, Canada - SilverBirch Hotels & Resorts

SilverBirch Hotels & Resorts

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a full time Guest Experience Manager at the Residence Inn by Marriott Vancouver Downtown.

Salary:
$52,000-$60,000 per year plus bonus

Responsibilities:

Manage and coordinate the daily activities of the Front Office to ensure guest satisfaction.
Schedule employees in accordance with forecasted occupancy; adjusting staffing needs as deemed necessary.
Displays a positive attitude, maintain enthusiasm, and celebrate success by recognizing and rewarding top performers.
Assure guest satisfaction and maximize room revenue by leading the departments and implementing established strategic plans.
Monitor room rates in conjunction with the Revenue Manager while being aware of our competitors' rates.
Provide effective key control and participate in matters relating to guest room security.
Monitor customer feedback from all channels; identify problem areas and formulate solutions.
Oversee inventory, purchasing and disbursement for all operating supplies and food & beverage inventory.
Maintain safe working conditions within department and hotel by ensuring that all employees follow safety rules and procedures thus reducing accidents and incidents.
Analyze property operations on a daily, weekly, and monthly basis ensuring effective and efficient management practices are in place.
Communicate and problem solve effectively, finding solutions that are beneficial to guests, associates, and the organization.
Employee recruitment, training, engagement, and professional development.
Conduct effective employee meetings communicate, and monitor achievement of standards of performance on a timely basis.
Provides effective Departmental leadership and conducts Personal Performance Reviews for Front Office and Breakfast department associates.
Manage lost/found item with policies, standards, and procedures.
Commit to "green" hotel, actively participate in organizational initiatives as well as seek out opportunities to reduce, reuse, and recycle; cognizant and compliant with OH&S related requirements and standards.
Joint chair the Health and Safety committee.
Communicates, coaches, and enforces policies, priorities, procedures, and administrative standards.
Ensure relevant operational procedures and training are up to date.
Performs administrative duties including reading and writing reports, communicating with guests, managers, corporate office, associates, etc.
Other projects and duties as assigned.

Experience and Education:

University or College Diploma in Hospitality field, with preference given to individuals who are certified.
35 years' Front Office experience in a leadership position.
Proficiency in computer software such as Word and Excel.

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Knowledge of rooms and Food & Beverage required.
SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.

SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.

NOTICE TO POTENTIAL JOB APPLICANTS
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts
- does not make unsolicited offers of employment.

Properties:
Residence Inn by Marriott Vancouver
Job Type:Full Time
Job Location:Vancouver