Supervisor, Field Operations - Chilliwack, Canada - Shaw Communications

Shaw Communications

Verified Company

Chilliwack, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences.

Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we're brighter together, and we believe it's the diverse mix of brilliant people here that really makes us shine.

When you join our team, you'll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package.

We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
A typical day

Manage and mentor people recruitment and staffing, coaching and mentoring, employee development, performance management, compensation recommendations
Build and engage relationships with our family of employees and customers daily communication with team members, monitoring engagement levels
Identify and remove any barriers to the team or the business
Manage and grow the business roll out of new products, processes and tools; identifying opportunities for improving business
Contribute daily to the delivery of an exceptional customer experience handling customer escalations, monitoring work quality, and providing daily support to the team
Be knowledgeable of and ensure team adheres to all applicable Health & Safety regulations
Maintain effective communications with all departments to ensure the highest level of customer service
Manage any special projects
Create, manage, and adhere to operational and capital budgets
Various other duties as needed

Your skills/experience

Meeting or exceeding performance in current role
Supervisory training and/or experience is an asset
Knowledge of CATV, CATV plant maintenance, construction, planning, installations and service experience is a key element of this role
A strong track record of team building is a critical asset
Strong commitment towards the development of our employees and the team
A positive "cando" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
Strong communication skills including presenting ideas, public speaking to large audiences, writing various types of documents for internal and external audiences, facilitating effective meetings
Strong decision making skills and demonstrate good judgment
Goal oriented and motivated with the ability to work with the public
Strong commitment to quality control and workmanship practices
Ability to handle multiple tasks and work well under pressure to meet specific deadlines
Ability to work independently and as a contributing member of a team
Ability to work various shifts including evenings, weekends, and statutory holidays
Must possess and maintain a valid driver's license and be able to provide a driver's abstract annually
Working knowledge of CBS system is an asset

Other details