Baggage System Operator - Toronto, Canada - Greater Toronto Airports Authority

Greater Toronto Airports Authority

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work.

Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada's leading global hub airport, Toronto Pearson.

The impacts of the pandemic have been significant to our industry, yet we remain Pearson Strong and are realizing the opportunity to accelerate our Healthy Airport commitment.

Join us on our accelerated journey in creating the airport of the future in a smart, healthy, and profitable way.

What's in it for you

We offer our GTAA members amazing benefits, including retirement planning, group health benefits, employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

Position Summary:

Reporting to the Manager, Baggage Operations, this position is responsible for the efficient operation of the Terminal 1 and Terminal 3 Baggage handling systems and to ensure all processes and SOPs within Baggage Services are executed successfully at Toronto Pearson.

This role will assist with maintaining the flow of inbound, outbound and connecting baggage and provide field level oversight and support to airlines, ground handlers and passengers.

Key Accountabilities:

Monitor the T1 and T3 Baggage Handling System (BHS) and clear baggage jams and faults as required
Monitor and respond to radio call out from the Control Room
Responsible for the monitoring and operation of all SSBD, SAC and SCADA processes
Oversight of Bag rooms, Roadway management, including induction points and BIWIS, ITD and Connections
Monitor Baggage Inbound/Outbound Lateral and Carousel allocations and ensure efficiency of planned allocation
Field level monitoring of ITD, BIWIS and other Baggage programrelated processes and baggage flow
Ensure timely Tub stock at SSBDs, departures level, inbound and connection induction areas to support efficient baggage hygiene needs
Conduct T1 and T3 BHS inspections including Foreign Object Debris (FOD) inspections and removal
Liaise with the CATSA Point Leader on the status of equipment, and processing times at HBS and recon rooms
Liaise with various partners including ground handlers and Airlines and respond to baggage operational situations that may cause disruption on baggage flow and/ or damage to BHS equipment
Oversight of 3rd party contractors ((Manual Encode operations, ITT, Common Handler)
Conduct Service Level Agreement audits as it relates to baggage operations
Field level configuration of the conveyors in the event of a breakdown, system congestion, or to improve efficiencies of flow
Implementation and oversight of baggagerelated IRROPS plans and contingencies on a fieldlevel basis

Qualifications:

High school diploma is required
1+ years' customer service experience
23 years' experience in an airport environment an asset
Required to obtain a "D/A" class AVOP permit within thirty (30) days of appointment to the position

Knowledge, Skills and Abilities:

Ability to lift objects up to 35 kilograms and will be capable of working in restrictive spaces and undertaking strenuous activities such as climbing ladders, lifting, bending, pulling, and pushing
Ability to operate tools and equipment
Able to multitask and make decisions that support the inbound and outbound, flow of baggage and Airline performance.
Must be adaptable and show a mature approach and resourcefulness in dealing with conflict and pressure situations
Competent with data entry and report creation
Able to influence Airline / Ground Handler decisions to facilitate a higher level of service and overall performance
Ability to learn various types of baggage system equipment with varying complexities from different vendors, i.e., Alstef, Vanderlande, WEBB, Beumer and DSG
Strong communication skills
Ability to interpret Airline schedules and bag data
Understanding of ITD, BIWIS, ITT and baggagerelated programs and processes, contingencies and regulatory requirements
Able to multitask with time constraints and make decisions that support the, inbound and outbound, flow of baggage and Airline performance
Knowledge of baggage flow process at Pearson airport
Ability to work in adverse weather conditions
Ability to work rotational shift work

The GTAA is a federally regulated private sector. The Government of Canada has suspended mandatory vaccination requirement for federally regulated transportation sector workers.

The GTAA continues to monitor government and health developments relating to COVID -19 and may re-introduce the Vaccination and proof of Vaccination requirements in the Policy at any time.