Supervisor, Records and Materials - London, Canada - Canada Life Assurance Company

Canada Life Assurance Company
Canada Life Assurance Company
Verified Company
London, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job Description:

Our Records and Materials Centres house records for storage, supplies, and materials for distribution.

As a trusted leader, you will carry out leadership responsibilities by providing training, coaching, and oversight to a team of Records and Materials clerks.

You can inspire and build confidence in your team while promoting operational excellence through continuous improvement.


What you will do

  • Lead and provide coaching and direction to the team and oversee training of new team members
  • Support the creation of an organizational culture which fosters innovation and collaboration, continuous improvement, and change
  • Ensure requested orders for materials in stock are fulfilled in a timely fashion and materials are received accurately and timely, and the warehouse inventory is up to date
  • Ensure print materials being shipped are handled accurately and timely
  • Establish accurate and timely servicing of files according to agreed upon service standard
  • Respond and resolve complex or escalated record servicing issues from internal business clients
  • Ensure records and materials mailroom activities are handled in appropriate fashion
  • Find opportunities for automating or streamlining processes and assist with the implementation
  • Monitor the endtoend process and ensure the timely transition between tasks in the print workflow and timely completion of printed materials
  • Perform other related duties as assigned

What you will bring

  • A High School or General Education Diploma; postsecondary education is an asset
  • Experience working in a relatable field; working in a record centre is an asset
  • Demonstrated strong leadership experience leading a team with direct reports
  • A high degree of attention to detail, accuracy, and organization
  • Strong interpersonal communication skills with the ability to effectively build positive and collaborative relationships
  • Demonstrated proficiency with Microsoft Office and other systems; experience with SAP is an asset
  • Physical endurance to stand on hard surfaces, bend, reach, grasp, lift up to 50lbs, crouch, and walk for long periods
**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

  • Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
  • We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.
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