Emergency Services Supervisor - Coquitlam, Canada - Canstar Fire and Flood

Canstar Fire and Flood

Verified Company

Coquitlam, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview

The primary role of the Emergency Services (E-Services) Supervisor is to ensure staff are performing to Canstar and IICRC standards, to meet or exceed customer key performance indicators, and to complete the emergency portion of claims (flood and demo) in a timely manner.

The E-Services Supervisor works diligently with the Department Manager and Project Manager Teams to efficiently and effectively mitigate water damage losses.

Training new team members and completing jobs on time and on budget is crucial to the success of this role.

Duties and Responsibilities

Administration_
Conduct site visits to confirm accuracy of scope of work, proper mark out, demolition, and equipment placement. Ensure SSA is posted and all hazards have been properly identified.
Review and approve employee timecards, ensuring accuracy and timely reporting
Ensure all claimrelated documentation are complete, legible, and submitted timely
Ensure work authorization forms have been signed and submitted
Ensure job site documentation is accurate and submitted timely
Review work orders for accuracy and consistency
Complete FLIR inspections/reports
Ensure all IICRC standards are met

- _Leadership_

Lead accountability for meeting department KPIs and budget targets
Coach and mentor technicians on water remediation and demolition
Identify and escalate performance concerns to management
Provide technical support and training to new staff
Lead team on all claims (small to large/complex losses)
Provides direction to technicians, tracks equipment and progress

- _Training_

Conduct on the job training and document employee progress
Train staff on how to moisture map, identify and mark out nonrestorable materials, use equipment and stabilize job sites and ensure all training initiatives are documented and communicated
Train staff on setting up specialty equipment
Take an active role in improving/maintaining the quality of Canstar jobsites
Provide training and feedback on customer service standards and professionalism on site

- _Technical Expert_

Sets up specialty equipment
Frequently monitor job sites, document drying process and deem structures dry
Communicate scope of work discrepancies to PM Teams and recommend solutions
Identify areas of concern (high costs, projects taking too long) and work with teams to adjust and resolve issues
Estimate equipment requirements on large loss claims and instruct technicians on placement
Provide technical knowledge and support to all field staff (flood and demolition)
Communicate with PMs and supervisor on drying and demo strategies

- _Health and Safety_

Runs daily safety meeting
Ensure that self and others adhere to Canstar's health and safety practices and procedures
Ensure good housekeeping is kept to perform work safely and efficiently
Understand safety policies and protocols
Ensure that self and others on site are wearing all required PPE, when required

Who we are looking for:

Education and Experience_
5+ years of restoration experience
Valid IICRC WRT certificate
Extensive knowledge of the IICRC S500 and the ability to effectively communicate its guidelines to employees and customers
Valid B.C. Driver's License with satisfactory driver's abstract

Knowledge, Skills and Abilities

Superior customer service skills
An understanding of asbestos, lead and Hazardous Material Interpretive Reports
Knowledge of demolition procedures and ability to utilize appropriate tools
Knowledge of construction is required
Knowledge of IICRC standards, IAQ equipment, carpet cleaning, injectidry, truckmounts, portable and sump bumps, dehumidification and air movement.
Ability to motive and lead large teams, including temporary workers
Ability to work independently with mínimal supervision
Ability to communicate effectively in English, both verbally and in writing
Ability to complete required department documentation legibly and timely
Ability to multitask and work under pressure
Ability to train new and existing employees (hands on and remotely)
Ability to adapt to a fastpaced work environment and changing industry

Working Conditions:

Travel within the Lower Mainland to visit Canstar branches and client offices is required
Will sometimes be in wet and/or dirty environments
P.P.E. is available for use and is mandatory
Must comply with the company's dress code at all times
Must be able to work in an oncall rotation
Must be flexible to work overtime, evenings, and weekends on occasion.

Perks of working for Canstar