Long Number Porting - Halifax, Canada - Eastlink

Eastlink

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia.

We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most.

Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

This is an 8-month temporary placement opportunity.

Reporting to the Carrier Services Provisioning Manager, this position is responsible for the quality control, troubleshooting, and service as it relates to Local Number Porting.

What We're Looking For:

High school completion is required while postsecondary education is preferred
Good working knowledge of ACSR, SMP and BWOS is preferred
Knowledge of telephone products and policies is an asset
Good working knowledge of MS Office, specifically Excel
Knowledge of CRTC CLOG guidelines and industry standards is an asset

What You Can Expect to be Working On:

Record Keeping and Order Entry
Accurately track and record all orders completed on a daily basis
Validate all Port orders to facilitate the LNP process
Ensure compliance with telecommunications regulations on Porting as stated in the CLOG
Answer inquiries regarding work orders or telephone number information
Update internal groups when changes are being made that effect how they conduct business
Assist the various Sales groups (Business and Residential) to ensure a smooth and orderly flow of work orders
Liaise with representatives of related or connecting companies to promote positive relations
Work on projects as they may arise from internal groups and external partners
Trouble shoot any problems that are associated with the provisioning of telephone services
Work with external partners when customer impacting issues arise
Investigate errors related to incorrect work orders for customers as they are brought forward
Perform audits of records to verify accuracy of information in our database and those being sent to external groups

Characteristics about you and the role:

Strong communication and customer service skills
you're a people person
Organization and time management are second nature to you
The ability to adapt and be flexible is no problem you thrive on variety
You have strong analytical and problemsolving skills problems are just opportunities to you
Data entry skills with strong attention to detail

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers.

We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience.

Our philosophy of developing and training our team "on the ground" not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here