Customer Service Representative - Lethbridge, Canada - Trouw Nutrition

Trouw Nutrition

Verified Company

Lethbridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Specific responsibilities include, but are not limited to the following:

Provide accurate and timely assistance with handling and processing direct retail customers and dealer orders.
Builds positive relationships with repeat customers.
Inputs the feed order into the system and updates with the latest changes.
Effectively resolve service issues in a timely and satisfactory manner.
Communicate effectively with internal and external contacts.
Develop a strong working relationship with the feed sales force to guarantee customer needs are met.
Update and maintain customer files.
Complete complaint and incident reporting to document service issues for followup.
Follow Customer Service procedures ensuring compliance with CFIA, and HACCP guidelines.
Provide accurate and timely assistance with handling and processing direct retail customer and dealer orders.
Builds positive relationships with repeat customers.
Other duties as required.

PREFERRED HIRING CRITERIA:

Grade 12 or equivalent;
Education and/or experience in the agricultural industry or sales environment is a must;
Experience in a customer service environment with proven positive Customer interactions;
CFIA and HACCP knowledge an asset.
Pleasant and professional telephone manner.
Excellent written and interpersonal communication skills with people of all levels, both internal and external.
Can work well under pressure and respond quickly in a dynamic and changing environment.
Able to solve routine and complex problems and customer concerns in a respectful and professional manner.
Ability to work collaboratively as part of a team environment and work with mínimal supervision.
Computer proficiency with entire MS Office Suite and relevant experience / comfort in using ERP system (i.e. M3).
Outstanding organizational abilities and demonstrated attention to detail.
Ability to multitask, quickly prioritize individual responsibilities, work in a fastpaced environment, and effectively manage time under tight deadlines.
A positive attitude, selfmotivated, strong work ethic, and initiative for quality and superior customer service
Collaboration, high learning capacity, high level of integrity and influencing skills, entrepreneurial, focus on continuous improvement and coachable
Must be passionate about your career, about the business and industry to feed the future

OUR TEAM MEANS EVERYTHING:

Trouw is a global company that is proud of our safety record and all our accomplishments. We work in a dynamic industry with passionate people who recognize the importance of work-family balance. We offer a competitive compensation package that includes benefits that start on Day - RRSP matching with a generous contribution from the employer

Access to specialized technical resources
Continuing education throughout your career
Specialized development plan

Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are rooted in our hearts and shape everything we do.

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