Operations Manager - Moose Jaw, Canada - Medavie Health Services

Medavie Health Services

Verified Company

Moose Jaw, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Position Type:
Permanent

Date de clôture:

Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada.

Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long history of providing innovative community Paramedicine programs and delivering mobile integrated health services across the country.

Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

Located in Moose Jaw, Saskatchewan, the incumbent will be responsible for the effective and efficient day to day 24/7 operations of the EMS service including managing over 35 SEIU unionized paramedics and a dynamic EMS system to meet the performance requirements of the ambulance service for the contracted service area in Moose Jaw, Central Butte and surrounding areas.

Reporting to the Chief Operating Officer, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels by supporting and influencing both external patient care and internal staff.

The overall general role of this position is to direct and provide oversight for the workforce in a positive manner while supporting relations with our external partners for major strategic projects across the organization while mitigating risk for MHSW.

Medavie Health Services is part of Medavie, a health solutions partner.

Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the wellbeing of all Canadians.

We are proud to invest in communities to help address some of Canada's most pressing health care challenges.

The position entails, but is not limited to the following:

provide coverage and support for the Operational team leaders as required;

- ensure that all ambulances and support vehicles receive scheduled maintenance as per the fleet plan, as well as ensuring that capital medical equipment receives scheduled maintenance and repair;
- promote a culture of occurrence reporting amongst staff;
- create and implement necessary operational and clinical changes to serve the patient's best interest and minimize risk;
- monitor current research and health care industry trends on patient safety:

responsible to ensure continuous quality of service through operational management and supervision by monitoring staff performance, complaints, investigation, inquiries, staff disputes and the on-going day-to-day operations of an emergency medical service in accordance with Medavie policies and strategic direction;

- ensures operational policies, procedures and objectives are uniformly understood, properly interpreted, implemented and administered by all operational staff;
- responsible for the safety and well-being of staff and the public ensuring that all regulations, guidelines and legislation are followed;
- maintain up to date knowledge of trends and developments in legislation, provincial policy directives and technology developments in areas of responsibility;
- assist annually to evaluate the departmental operations and report achieved results and outcomes to the senior leadership;
- ensure overall responsibility and accountability of all aspects of the deployment and utilization of Paramedic resources, operational policies and resources to maintain the efficiency and effectiveness of the service provided;
- respond and support street operations as required or system demands within practicing licence scope of practice;
- collaborate with other Emergency Services, Health Care Providers and associations, government departments, and the general public to promote the department's services;
- assist in investigations according to the Saskatchewan College of Paramedics, Ministry and Provincial Government regulations and report the results of the investigations to the Chief Operating Officer;
- provide on scene coordination for major incidents, coordinate contingency and disaster management process; and
- other duties as assigned.
- have completed an approved Paramedic training program and are currently registered/licensed as a practicing Advanced Care Paramedic in the province of Saskatchewan;

Be in good standing with the Saskatchewan College of Paramedics

- possess a minimum of five years' experience working as a paramedic with a minimum of three years in a progressively responsible leadership role or equivalent;
- have proven experience in EMS management, information technology, finance, and human resources;
- comprehensive understanding of appropriate federal, provincial and municipal legislation and regulations related to Ground Ambulance