Customer Service Representative - Montréal, Canada - UniUni (Uni Express Inc.)
Description
Who Are We?
UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations.
With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.
What Do We Offer?
Please note this is an 8 hours shift (10am to 6pm) on Saturdays only
Responsibilities
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team KPIs.
- Handle customer complaints, provide appropriate solutions and alternatives within respectable time limits; ensure followup to ensure resolution.
- Keep records of customer interactions, process tickets, and file any documents
- Follow communication procedures, guidelines, and policies
- Respond promptly to all customer inquiries
Requirements:
- In case of emergency of other team members, the ability to work at the Office
- Related Work Experience
- Proven customer support experience or experience as a Client Service Representative
- Formal Education or Equivalent
- Strong customer contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Problemsolving skills
- Bilingual in French and English will be an assert
We thank all applicants in advance for their interest but only those selected for the interview process will be contacted.
Job Type:
Part-time
Benefits:
- Casual dress
- Discounted or free food
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
Work Location:
In person
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