Business System Owner- 2 Years Contract - Toronto, Canada - TVO Ontario Educational Comms. Authority

TVO Ontario Educational Comms. Authority

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Business Systems Owner - 2 Years Contract

Division:
Digital & Innovation

Reports To:
Manager, Enterprise Software Services

Salary Range:
$83, $92,892.80

Location:
Toronto, Yonge & Eglinton (hybrid work)

TVO Media Education Group ) is a social impact organization at the intersection of digital learning, journalism, and immersive storytelling. As creators of award-winning content, we are on a journey to build a more informed, knowledgeable, and educated Ontario.

We are unapologetic about our purpose — everything we do is about inspiring learning that changes lives and enriches communities.

That is our why.

A Culture of Inclusion and Belonging
At TVO we welcome the unique contributions that you can bring.

We foster an environment where everyone is heard, feels valued and has an equal opportunity to reach their full potential.

We are committed to learning, and we learn better together with a diverse team of employees that are respected, valued, and encouraged to bring their authentic selves to work every day.

With this goal in mind, at TVO we celebrate individual differences, knowledge, self-expression, and talent. At TVO, we recognize the importance of using anti-oppression practices, both within our organization and in our content.

Who We Are
As part of an ambitious new strategic vision, is transforming itself and the digital learning and media landscapes.

We know we are a better organization when we honour our commitments, when we thrive with diverse voices, when we value bold thinking, and embrace change.

We understand and celebrate that we are better together.

We are proud to be named a Greater Toronto Top Employer of 2023, recognized for our work-life balance, mental health supports, company culture and flexibility.

This is a testament to the impactful work we do for Ontarians everyday.

It is also a reflection of how quickly we have responded to employee feedback about how, when and where they want to work.

The opportunity

The Business Systems Owner defines the vision and roadmap of enterprise software systems and plays an advisory and supportive role for key business stakeholders.

They have the necessary business acumen and the technical knowledge to recommend strategic direction on the use of enterprise systems and adoption of new features.

They communicate directly with key business stakeholders as well as software developers to provide ongoing support and the best possible user experience.

How you will make an impact

Collaborate with Process Improvement Analysts and the business stakeholder on defining requirements and validates the systems meet expected business outcomes
Ensure the business system aligns with industry direction, standards, and best practices
Control and prioritize all business requests (e.g. feature enhancements) and collaborate with Process Improvement Analysts and software developers on mapping future changes Provide communications to key business stakeholders during any service incidents
Provide indepth technical handson knowledge and experience for the business systems being managed
Communicate technical concepts in a language the business understands
Oversee implementation of system changes
Interacts directly with business systems vendors, negotiates new features planning and implementation
Research new or upcoming system features and collaborate with Business Process Engineer on proposed changes to the existing processes
Collaborate with Process Improvement Analysts to ensure such artifacts as process flow diagrams, business usecase diagrams and solution concept diagrams are developed by BPEs and filed accordingly
Provide first level of technical support to the business
Provide software training to business users using hands on or webinar format
What you will bring to TVO:
Undergraduate degree (e.g. B.A.)
57 years of related experience
Superior communication skills
Excellent analytical skills
Indepth technical handson knowledge of and experience with business systems
Experience with one of: Jira, Office365, Philanthropy CRM, Marketing CRM or similar platforms
Strong problemsolving skills
Excellent customer service skills
Ability to work collaboratively in a crossfunctional setting comprising of various key stakeholders
Live our TVO values

& YOU
We are a learning organization.

It is at the core of everything we do, and each individual at invests deeply in our own learning while elevating each other's knowledge, whether through peer-to-peer learning, workshops or lunch and learns.

At , we roll up our sleeves every day, adapting to change, and working cross functionally with great teams and experts in their respective fields.

Collaboration is the fuel of our organization and what enables our progress.

We would be thrilled to have you join us. We're a tight-knit community - whether you are a rookie or a seasoned ve