Patient Experience Coordinator - Ottawa, Canada - Glebe Osteopathy and Wellness

Glebe Osteopathy and Wellness

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Positions available immediately in Ottawa
Join our team that is focused on patient care and collaboration. Glebe Osteopathy and Wellness is a wellness centre that helps patients through pain or injury. Through collaborative healthcare and movement-based programming, we help patients prevent future injuries. We are located on Bank Street and minutes away from Lansdowne Park.

We are recruiting Patient Experience Coordinators to join our multidisciplinary team The successful applicant will be responsible for providing clients with excellent customer service to assist them with improving their overall health and wellness.

You will work at the administration desk to offer our clients a welcoming atmosphere.

Responsibilities

A. Patient Experience

Welcoming greeting to all visitors, receive and direct all visitors and enquiries, relaying and coordinating staff messages
Phone performance.
Provide accurate information for patients
Front desk décor, tidiness and setup
Promote rescheduling of appointments
Accurately collect payments, billings, and insurance information
Run specific reports to collect information for management

B. Feedback

Each month, meet with the team to discuss operational challenges and solutions
Attend training sessions and workshops

C. Clinic Space

Ensure the outside of the clinic (i.e. parking, walkway, front door, sandwich board, exterior windows) is organized, clean, and unobstructed
Report any issues with the physical space of the clinic
Front desk and patient waiting area are clean, organized, and follow brand guidelines
Treatment space, rooms and exercise area are clean, organized, and follow brand guidelines
Products are stocked, organized, and follows brand guidelines

D. Operations

Ensure completion of digital checklists
Follow patient experience operations
Winback calls, Retention calls, Confirmation calls, New Patient Registry, etc
Responsible for scheduling patient appointments, invoicing, and collections
Follow procedures related to specific programs and patient types
Suggest improvements and escalate any operational issues to the Patient Experience Manager

Requirements:

Hard working, self motivated, punctual, and dependable.
Professional & courteous at all times, with a positive attitude
Exceptional customer service skills in a reception environment, and a great team player
Maintain high standards in business and possess initiative
Must be detail oriented and have excellent organization skills
You have to have great verbal and listening communication skills for this role, be personable and welcoming.

Why Glebe Osteopathy and Wellness?

Flexible schedule. Weekly hours starting at a 12hour commitment. Shift structure between 46 hours. Weekday and weekend hours available.
Modern clinic environment
Career planning and regular support

Company core values

Act with professionalism
Prioritize Clientcentered care
Treat each other and our space with respect and care
Treat security and confidentiality seriously
Aim for continuous growth, collaboration and teamwork
Have fun

If our clinical focus and values interest you, and you are ready to focus on your professional growth, we'd love to meet you

Job Type:
Part-time

Part-time hours: 10-15 per week

Salary:
$15.50 per hour

Flexible Language Requirement: