Manager, IT Service Management Office - Toronto, Canada - Intact

Intact

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
We're looking for a Manager, Technology, to join our growing team

What you'll do here:

Coach and inspire a multidisciplinary team with roles related to research, creation, design and conception of IT Service Management (ITSM) governance processes and standards.
With your team, work to develop ITSM maturity that brings new value to internal customers and help us develop stronger level of governance around IT Service Management Standards with a continuous Improvement mindset.
Collaborate with your counterparts in management on the implementation of strategies, the establishment of objectives and performance indicators, the definition of roadmaps and the planning of ITSM Demand for delivery.
Document and maintain KPIs.
Review processes and required improvements.
Inspire and promote collaboration.
Build a network across the organization to facilitate the achievement of the ITSM roadmap, coordinate deliverables and prioritize features.
Develop and maintain intake processes and plans, identify deadlines, estimate the necessary resources and ensure the organization and optimal allocation of talent.
Lead recruitment, mentoring, oneonone meetings, performance reviews and individual career and development planning.
Anticipate and manage problems and take the necessary actions to resolve them, act proactively to remove obstacles.
Participate in the definition of policies, procedures and best practices in terms of ITSM strategy.
Promote best practices for user experience.
Provide leadership in a fastpaced, customercentric environment, with the ability to develop and coach your team to enable them to achieve their goals.
Understand and translate business needs and opportunities into impactful strategies as well as promote the benefits of the experience to internal stakeholders and business partners.

What you bring to the table:

A bachelor's degree in Information Technology or any combination of equivalent education and experience.
Experience in managing professionals.
Minimum of 7 years experience in the area of IT Service Management and ITIL.
Strategic thinking and the ability to be influential.
Proven interpersonal and communication skills (verbal and written).
Organized and able to work well in a changing environment.
Can lead teams of diverse experts.
Excellent written and oral communication skill.
Need to interact on a regular basis with colleagues across the country.
No Canadian work experience required however must be eligible to work in Canada.

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.