Representative, Credit and Customer Engagement - Montréal, Canada - Fairstone

Fairstone

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our team in _MONTREAL_ is seeking our next FULL-TIME, CREDIT AND CUSTOMER REPRESENTATIVE

Whether you're seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.

At Fairstone we don't hire experience only, we hire attitude

If you are willing to learn, we are willing to invest in your future

WHAT YOU NEED TO SUCCEED
You need to be compassionate, personable, with strong customer skills. If you love to improve customer experience, policies, and procedures, we want to hear from you

WHY JOIN US?

We care about our employee's well-being and we offer a non-traditional service model where teamwork and entrepreneurial spirit is encouraged

WHAT WE OFFER?

Hybrid work model to accommodate your work life balance (3 days a week at the office).

Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits.

This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely

Professional development with our eLearning online courses: Paid training, excellent coaching to develop your leadership skills and business skills.
Employee discounts; Phone plans, gym membership and car and home insurance, and many retail discounts with Perkopolis.
Education Support up to $3000
We offer 3 weeks' vacation and an additional 6 days to use at your convenience (wellness days)
Pension program up to 6%: automatic 3% company contribution, and up to 3% more to match your contribution.
Comprehensive benefit package; medical and dental benefits, adjustable to your needs (with access to virtual healthcare)

Shift premiums as follow:

We offer a 10% shift premium (of regular hourly rate) will be paid for all hours worked 50% or more of the total hours worked: Monday to Friday after 5:00pm and hours worked on weekends.

DEPARTMENT FLEX SCHEDULE BETWEEN DAY, EVENING AND WEEKENDS BEETWEEN 8h & 23h

WHAT WILL YOU BE ACCOMPLISHING?

Respond to service inquiries from consumers and retailers to resolve simple to moderately complex issues.
Evaluate customer credit bureaus, and maintain a prompt turnaround on credit decisions
Explain financing terms, make proper adjustments to accounts as needed
Listen and enquire customer needs to promote various products through crossselling/valueadd opportunities.
Escalates nonresolved issues in accordance with escalation procedures
Maintain a very good understanding of all our Policy and Procedure
Highly encourage to identify and suggest possible improvements in our process.

Qualifications:

Good written and oral communication skills in French and English.
Ability to multitask and learn quickly in a fastpaced environment while being flexible and adaptable
Strong analytical and problemsolving skills
Enjoy demonstrating initiative,
Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics

WE ARE PROUD TO BE:
Montreal's Top Employers 2024 by Canada's Top 100 Employers

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