Case Support Worker - Toronto, Canada - SISTERING

SISTERING

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Title:
Case Support Worker

Hours:

Full Time: 35-44 hours per week including some evenings

Location: 962 Bloor St West and 877 Yonge St.

Supervisor:
Case Support Manager

Sistering is a multi-service agency for at-risk, socially isolated women and trans people in Toronto who are homeless or precariously housed. Our harm reduction philosophy is a core element of all the work we do. We operate on a trauma-informed and relationship-based model.

Our programs include a low-barrier 24/7 Drop In, Housing and Case Support, Harm Reduction, Peer Outreach, on-site Medical Clinic, On the Path to Employment and Spun Studio social enterprise.

***: Case Support Workers (CSWs) will provide case support and practical support to Sistering participants by building strong relationships, providing informal counselling and emotional support, information and referrals, community advocacy and accompaniments, and housing help. This position also brings a commitment to advocacy and social justice issues.

RESPONSIBILITIES:

Program:_
Provide programming and supports within a lowbarrier, harm reduction, trauma informed framework
Provide individual support to women using case support, informal counselling, emotional support, information and referrals, community accompaniments, advocacy, and crisis intervention and prevention
Deliver harm reduction programming and participate in the distribution of kits and information related to safer drug use
Identify, intervene, and effectively deal with emergency, crisis and conflict situations
Working with the program staff to establish a safe and supportive environment to all participants
Participating in staff meetings, training and development opportunities, agency committees and supervision
Supervise students and volunteers
Facilitate relevant groups for participants
Perform the responsibilities of the position within the legislative and regulatory standards set out in the applicable Acts. Performs the responsibilities of the position consistent with the policies of Sistering
Administration:_
Maintain accurate case management records and complete statistical reporting on electronic databases (Pirouette, SMIS) as required
Assist in the implementation of appropriate program evaluation tools
Complete program evaluations and participate in priority setting for Sistering
Complete required assessments and coordinated care planning
Write reports, maintain up to date files, and prepare daily and monthly statistics
Occasionally assist with the purchase and maintenance of program equipment and supplies
Participate in regular supervision meetings with department supervisor
Advocacy and

Community Building:
_

Collaborate with participants to identify directions and methods for social change
Develop and engage in advocacy in order to address systemic issues of homelessness and poverty

Other duties as assigned

QUALIFICATIONS:

Educational background in social work/social services/human services work or equivalent education and relevant lived experience
Experience working in programs serving women and trans people with complex intersecting needs including homelessness, mental health issues, addictions and histories of trauma
Experience working in a low barrier dropin or similar environment
Strong understanding of clientcentered, traumainformed and antioppression practices
Demonstrated commitment to, and understanding of, principles of harm reduction and low barrier service delivery
Proven ability to provide case support and advocacy to women and trans people from a feminist and antioppressive perspective
Thorough knowledge of and experience with communitybased resources and services including housing, legal, income support, health, mental health and settlement
An understanding of systems that cause and support homelessness, poverty and marginalization
Highly developed interpersonal skills and ability to build effective relationships with participants, team members and community partners
Skilled in crisis intervention, deescalation, conflict resolution and group facilitation
Strong communication skills, both written and oral
Strong problemsolving skills and ability to work independently and in teams
Demonstrated ability to prioritize issues within a complex work environment
Additional languages besides English is an asset
A valid Ontario Driver's License is an asset
Proficient with Microsoft Office Suite
Experience working with Pirouette and SMIS an asset

WORKING CONDITIONS:

This position works in the office and community. Sistering is a 24/7 operation, fast paced, intense environment. There may be the risk of exposure to potentially unpredictable behaviours and situations. Sistering is a pet friendly facility and as such, employees can expect to be in the proximity of animals.