Casino Manager - Vancouver, Canada - Parq Vancouver

Parq Vancouver

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OUR COMPANY
Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

OVERVIEW

The Casino Manager supports Parq Vancouver's mission of providing outstanding service by being friendly, outgoing and approachable to external customers of the casino and to our Associates and providing a superior level of service at all times.

The Casino Manager's main responsibility is to manage all gaming and non-gaming casino site activities, in accordance with BCLC and Parq Vancouver standards, policies and procedures; to ensure cash handling and financial reporting procedures are in compliance with FINTRAC, BCLC and Parq Vancouver.

WHY WORK AT PARQ

Extended Health and Dental Benefits
RSP/RRSP Matching
Employee and Family Assistance Program
Tuition Reimbursement
20% off at Parq Food & Beverage Outlets
Discounted rates at local businesses within the community
Volunteer opportunities
Employee Recognition Program
Opportunities for growth and development
Companywide events
Refer a Friend Program

DUTIES AND RESPONSIBILITIES

Maintain a constant and vigilant presence on the casino floor
Assumes responsibility in the absence of the Executive Team and supervises and delegates tasks to all departments on the casino floor
Demonstrate knowledge of and manage all gaming and nongaming casino site activities, in accordance with BCLC and Parq Vancouver standards, policies and procedures
Ensure that the company's assets and integrity are protected at all times
Ensure cash handling and financial reporting procedures (AML) are in compliance with FINTRAC, BCLC and Parq Vancouver standards, policies and procedures
Manage entire staff and staffing issues
Focus on key drivers of employee engagement and guest satisfaction
Consults regularly with all levels of management within the company to provide constructive feedback to other departments to help enhance the guest experience
Oversee and direct daily operations during designated shift, strictly adhering to established standards, policies and procedures, and the collective agreement
Identify and communicate operational issues, and develop workable solutions in collaboration with fellow members of the Management and/or Executive Team
Ensure Company customer service and integrity standards for all Associates are consistently followed and upheld
Through delegation, direction and leadership, ensure that a high standard of game security, efficiency and customer service is maintained at all levels at all times
Monitor the operations of all games and activities on the floor and report irregularities and/or suspicious activity accordingly
Take an active and lead role in employee performance reviews and disciplinary issues
Act as an effective representative of the Executive Team in all interactions with other departments of the Casino
Sign and verify Slot Jackpot Cheques exceeding $10,000
Verify player tracking results and sign verified win cheques
Verify and sign Convenience Cheques
When required provide cage verifications for large cash transactions
Resolve all disputes with customers where the customer wants to escalate and speak with a Manager
Other duties and projects as assigned

QUALIFICATIONS AND EXPERIENCE

Must have over 5 years of casino gaming experience
Casino Shift Manager experience is required; must have a minimum of 2 years
Excellent communication skills, both written and verbal
Strong leadership qualities with a high ability for conflict resolution, effective decision making and directing staff diplomatically
Must have an understanding of key drivers of revenue growth, profitability and quality performance
Demonstrated excellent customer relations
Demonstrated ability to perform effectively in a team environment.
Extensive overall gaming and operations knowledge in order to provide effective guidance and direction to Casino associates and managers
Solid understanding of all games offered in the casino, as well as hospitality practices
Flexible work schedule to accommodate needs of casino environment
Immediate, creative and onthejob problem solving skills. (the ability to define problems/issues, collect data (both empirical and anecdotal,) establish facts and draw solid conclusions
Excellent computer skills with knowledge of MS Office, Windows and external gaming management systems (e.g. CMS, IVS, iTrak)
Must be able to work a flexible schedule to include nights, weekends and holi