Operations Manager - Edmonton, Canada - GardaWorld

GardaWorld

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are currently hiring an Operations Manager for Edmonton, Alberta.

Your mission at GardaWorld:

Reporting to the Branch Manager, you will be in charge of the Cash Services Messenger team.

On a daily basis, you will be responsible for planning, organizing, and managing the work of your teams and ensuring customer satisfaction.

We are looking for a passionate leader who will be able to establish great relationships with his/her unionized employees.

GardaWorld, Cash Services, is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.

We offer:

Competitive salary and benefits
Permanent position
Be part of a dynamic team
Onsite parking
International company offering many career opportunities

On a typical day you will:

Assisting the Branch Manager in planning, organizing, managing, and controlling the operations under his/her responsibility, based on the company s management values
Investigate to verify and resolve customers and shippers complaints
Implement schedule and policy changes
Identify the routes that require operational followups and ensure route supervision
Ensure that the collective agreement and applicable laws are suitably applied; foster open discussions and transparency
Ensure performance evaluations for unionized staff are carried out efficiently before the end of the probation period
Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
Participate in disciplinary process or settlements of grievances
Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations
Monitor spending to ensure that expenses are consistent with approved budgets
Prepare management recommendations, such as proposed fee or schedule changes
Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures

Your profile:

5 years experience in administration and management of unionized employees or equivalent
Excellent written and verbal communication skills (English)
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
Valid driver s licence with a good driving record
Health and Safety management experience
Working knowledge of Workers Compensation reporting process
Possession acquisition license (PAL) If none, contingent of passing all necessary security clearance + courses provided
Driven by offering exceptional customer service
Sense of urgency, outstanding communication and problem solving
Strong teamwork and partnership orientation