Dispatcher/customer Service - Mississauga, Canada - Galaxy Freightline Inc.

Galaxy Freightline Inc.
Galaxy Freightline Inc.
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
The Dispatcher/Customer Service will execute the day-to-day activity of their assigned region. This includes monitoring of the fleet, accurately distributing, receiving, and updating information.

Identifying and participating in the resolution of issues relating to day-to-day driving activities is an essential responsibility of the City Dispatcher.

You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.


Specific responsibilities include:


  • Dispatch: Transmitting and receiving all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements.
  • Satellite and

Telephone Management:
Handling of all drivers related satellite messages or calls within assigned and overflow queues.

  • Reporting: This involves the recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes.
  • Problem Resolution: Working on behalf of both the Driver and the Company to resolve any daytoday issues that may arise.
  • Must have 23 years of experience in similar role & same industry
  • Educational background in Supply Chain Management (or other relevant area such as Business)
  • Comfortable to operate computer and computer software or ability to learn fast
  • Dedicated experience providing customer service in a similar work environment
  • Well organized, an excellent communicator and have a keen sense of timeliness
  • Demonstrated attention to detail, communication, problem solving and planning abilities
  • Knowledge of the transportation industry and North American geography are considered assets
  • Able to quickly adapt to changes, shift focus, meet deadlines, and complete timesensitive tasks.

Why Galaxy Freightline:


  • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
  • Dispersed work environments that promote a healthy worklife balance
  • Meaningful and impactful work and projects with an essential service provider

Galaxy Freightline is committed to Diversity and Inclusion in the Workplace

Job Types:
Full-time, Permanent


Salary:
$40,000.00-$60,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Morning shift

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- dispatching: 2 years (required)

  • Dispatcher/
Customer Service: 2 years (required)


Work Location:
One location
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