Technical Support Representative - Vaughan, Canada - Reesink Canada
Description
"Technical Support Representative"
Reesink Canada Wholesale has a full-time, Technical Support Representative opening. This position will provide technical support to Reesink Agriculture
This is a opportunity to join a growing fast company that is expanding across Canada
Responsibilities:
Represent Reesink products as they are sold into the market
Resolve customer support cases in a timely manner via telephone calls, site visits, office calls, etc.
Work with Dealer Service Managers, field technicians to improve repair processes and to communicate troubleshooting standards
Work with product managers to improve current product offering
Deliver In-Class & on-the-job training to support Reesink's development including efficient delivery, install and trouble shooting procedures
Support the parts department inquiries by providing the Support to the Dealer and Reesink parts employees
Ensure that all persons who are required to utilize the systems are adequately provided the necessary training including any updates, changes, revisions to the placement are communicated
Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, factory PIP's, facilitate product repairs and address other administrative tasks as required.
At times climb onto equipment in the field to demonstrate the use of technology to customers
Follow up on training needs and issue to determine if it is a ensure and or system issue, provide the report for resolution.
Plan for visits with service managers and branch manager to assist in any area that had been identified as problematic, such as recurring part identification issues
Work with Agrifac technician personal for troubleshooting
After-hours support required during peak season
Qualifications:
Licensed heavy equipment licence with min of 4 yrs of experience
Exceptional communication skills - ability to effectively present technical information and train new users
Technical understanding of computer networking and servers
Customer service oriented
Ability to learn heavy equipment operation for the purpose of demonstration and training
Knowledge of and experience with Agricultural equipment and technology is preferred
Experience with wireless network infrastructure and support also preferred
Travel:
Up to
50% travel is likely (primarily by automobile) for day trips within the dealer territory. Infrequent air travel is required to attend training sessions, equipment trade shows, or as otherwise required.
Minimum Physical Requirements:
Lift bulky objects
Standing, walking, using hands, talking, hearing.
Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.
About Reesink Canada:
Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally.
This provides an excellent match with Royal Reesink's growth strategy, which is based in part on growth with existing brands in new markets.
Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan.
There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.More jobs from Reesink Canada
-
Forklift Operator
Winnipeg, Canada - 1 week ago
-
Outside Salesperson
Winnipeg, Canada - 2 weeks ago
-
Yardman (Ft)
Winnipeg, Canada - 1 week ago
-
Accounting and Finance Associate
Concord, Canada - 1 week ago
-
Territory Manager, Kubota
Lloydminster, Canada - 1 week ago
-
Territory Sales Manager
Winnipeg, Canada - 3 weeks ago