Keyholder - Victoria, Canada - The Original FARM

The Original FARM
The Original FARM
Verified Company
Victoria, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision by delivering a thoughtful and innovative customer experience.

We are cannabis educators, sharing our passion and acquired knowledge with every customer.

We are looking for a customer service focused PT (Part Time) Keyholder to join our team in Duncan.


Principle Duties/Responsibilities:


  • Promote a customer service focused environment.
  • Drive sales while maintaining the highest level of customer experience
  • Maintain the highest level of product knowledge
  • Educate customers on FARM's range of products
  • Defuse difficult situations and handling difficult customers with many issues, challenges, or barriers.
  • Point of Sale (POS), cash handling, and database management.
  • Understanding and compliance to the FARM's Policies & Procedures
  • Strong understanding of the industry regulatory environment and that FARM and customers must comply with.
  • Strong understanding of the operations across all departments necessary for
efficient customer service.

  • Ensure the store is maintained to the required standards of customer experience
  • Opening and closing procedures
  • Other duties as required.

Qualifications and Skills:


  • Strong customer service skills
  • Working knowledge of POS systems, Word, and Excel
  • Strong communication skills, time management, and problemsolving skills
  • Works well in high volume, retail environment
  • Able to work independently as well as a member of a team
  • Strong cannabis knowledge preferred
  • Selling it Right Certificate mandatory.

Terms of Employment:


  • Must be able to work a variety of night/weekend shifts when required
  • Must be willing to cover shifts on short notice
  • Reports to: Store Manager, Assistant Manager, Supervisor
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