Technical Support Specialist - Kitchener, Canada - Clearpath Inc.
Description
Position:
Technical Support Specialist
Location:
Kitchener
Job Type:
Full-Time Permanent
Experience: 3+ years customer-facing work experience
Education:
Bachelors in related field
Division:
OTTO Motors
About OTTO Motors (Division of Clearpath Robotics)
About the Job
Clearpath is seeking a Technical Support Specialist to join our highly skilled team in Kitchener. At
Clearpath we believe that every client is a VIP and we need someone who will obsessively focus on
making our customers successful.
You will be responsible for providing remote post-sales customer service and technical support to our rapidly growing list of customers globally.
Don't worry if you encounter a complex technical challenge, we have a team of insanely smart robotics engineers (the brain surgeons of robotics) who will help you troubleshoot.
Your primary responsibilities will be:
- Advanced Level technical support to our customers
- Oncall Escalation Support
- Organizing warranty parts and repairs
- Triage and customer assistance
- Escalating tickets and coordinating engineering teams with support efforts
- Onboarding new customers
- Acting as a customer advocate internally
- Chasing down a solution internally to a deployed customers issue
- Supporting our partners deploying systems at new customer sites
About You
You want to work for a fast-moving company that thinks big and dreams huge. You are driven, view
work as more than just a job, and are never satisfied with a project left half-done. You want to be
surrounded by people like you; creative, fun-loving, and passionate about their work. You are
motivated by making an impact on your workplace and you thrive on challenging and rewarding
problems. Oh, and you have some form of higher education with the common sense to back it up.
Client-facing Skills:
5+ years customer-facing work experience
Naturally friendly, energetic and empathetic personality
Well organized and responsive, with great problem solving and negotiation skills
Passionate about making people happy through exceptional service
Basic grasp of technology and robotics
Solid grasp of software architecture, and IT systems
Communicating technical ideas in an easy to understand way
Technical Skills:
Hardware/Electrical hands-on troubleshooting
Computer networking and applicable industrial standards
Data analytics
Bonus points for:
Linux (Ubuntu), C, C++, Python
ROS knowledge
Ability to work evenings
- At Clearpath, we are committed to building and supporting a culture of diversity, inclusion, and _
- disability, marital status, age, veteran status, sex, sexual orientation, gender identity, and _
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