A B-84

I started from working as a server to becoming a Restaurant Manager & then branched off to retail where I started as a Keyholder and moved up to an Area Manager position, managing up to 14 stores across Canada.

Rodd & Gunn, Various within ON — Area Manager
JULY 2022 - SEPT 2023
• Responsible for managing the sales and operations of 7 stores
• Ensured excellent customer service through the implementation of the
brand/company guidelines to enhance the shopping/brand experience.
• Coached and mentored store managers, sales supervisors, and sales staff
through all their daily tasks.
• Monitored and controlled expenses through efficient store operations.
• Understood market dynamics (demographics, consumer behavior,
market understanding, etc.).
• Set KPIs for direct reports and conducted performance appraisals.
 

Ketolibriyum, Oakville/London ON — Store Manager
SEPT 2020 - JULY 2022
• Trained store staff by reviewing and revising orientation to products and
sales training materials
• Attracted customers by originating display ideas following the display
suggestions; constructing or assembling prefabricated display properties;
producing merchandise displays in windows and showcases, and on the
sales floor
• Promoted sales by demonstrating merchandise and products to
customers
• Maintained a safe and clean store environment by developing and
publishing evacuation routes, determining and documenting locations of
potentially dangerous materials and chemicals
• Maintained inventory by checking merchandise to determine inventory
levels; anticipating customer demand
• Answered questions from employees and gave feedback and
suggestions to improve productivity.
 

Perfumes 4 U, Various within Canada — Area Manager
AUG 2014 - SEPT 2020
• Delivered annual sales & growth targets while managing expenses for
the sales area.
• Accountable for providing training, coaching & timely feedback to drive
associate & management development of consultative sales skills &
business growth.
• Effectively facilitated area meetings that motivated, educated &
ultimately produced key behavior to drive sales.
• Demonstrated commitment to continuous learning to optimize
performance & career growth.
• Executed loss prevention & safety procedures to protect company assets.
• Built & maintained customer loyalty & developed relationships with key
suppliers in the region.
• Supported a customer-first mindset while carrying out daily duties.
 

Swiss Chalet, Mississauga — Restaurant General Manager
FEB 2011 - AUG 2014
• Trained, monitored & reinforced food safety procedures to Shift
Managers and Crew Members, ensuring all food safety procedures are
executed according to company policies & health/sanitation regulations.
• Managed food/labor costs & other controllable expenses.
• Provided proper training for Shift Managers/ Crew Members through
established systems and followed through to ensure compliance with
company standards.
• Worked with restaurant management team to meet sales goals vs budget
with prior year, including participation in store marketing programs.
• Increased sales by ensuring guest satisfaction & prompt problem
resolution.
• Established & maintained appropriate security protocols for guests,
employees & restaurant safety.
 

Nawab Indian Cuisine, Streetsville — Restaurant Manager
JULY 2008 - FEB 2011
• Supervised a diverse team of FOH & BOH staff while managing the dining
room/banquet hall along with administrative responsibilities.
• Maintained & developed a phenomenal dining experience for
families/couples.
• Guaranteed food quality & 100% customer satisfaction by auditing menu items and food service performance.
• Ensured restaurant safety to maintain security and ensure all policies
were met.
• Managed ordering of food, supplies & beverages; as well as inventory
control and stockroom auditing.

I T Support Services - Sheridan College