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Abdulahi Hirsi

Abdulahi Hirsi

It Support Specialist
Ottawa, Ottawa

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Services provided $25 / hour

Technology / Internet (2)
Web Development
Technical Support / Help Desk (Hardware / Software)
Customer Service / Support (2)
Customer Support Representatives
Support - Virtual Assistant Services

About Abdulahi Hirsi:

I'm a Detail-Oriented Help Desk Technician skilled at learning at a quick pace and absorbing
information quickly.

Experience

Bell Canada, Help Desk Technician, Ottawa, ON 

Provided first-level technical support to customers via phone, email, and remote desktop tools.
Resolved hardware and software issues by diagnosing problems, identifying solutions, and guiding
customers through troubleshooting steps.
Collaborated with team members to improve processes and develop best practices for efficient
customer support.
Participated in training sessions to stay updated on new technologies and enhance technical
knowledge.

Education

Lighthouse Labs | Graduation date Dec 2022
Diploma: Full-Stack Web Development

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