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Beausejour
Abiodun Olajide Moses

Abiodun Olajide Moses

Am a freelancer

Customer Service / Support

Beausejour, Manitoba

Social

Services offered

My name is Olajide Moses Abiodun, Am an Hardworking, detail-oriented and responsible professional with 6years of experience in relating with clients for efficient service in industry and managements for Customer Service Representative

Below are what I passionately do about my profession:

  • Addressing customer complaints and problems promptly to maintain satisfaction.
  • Developing initiatives to strengthen customer loyalty and encourage repeat business.
  • Gathering customer feedback to identify areas for improvement and inform business decisions.
  • Solid cash handling and sale skills, ability to operate cash register and ensuring accurate product scanning according to company standards and procedures
  • Strong communication and customer service skills, ability to build and maintain positive relationship with customers, co-workers and management
  • Adaptable, flexible, proactive fast-learner and team player with the ability to work independently and as a part of the team
  • Excellent time management and organizational skills, ability to work under the pressure in fast-paced environment, multitask, prioritize assigned tasks and meet strict deadlines

Proficiency in Microsoft Office application such as Word, Excel, and PowerPoint

Customer service representative
Fraud detection
Customer support
Cash handling
Complaint resolution
Approximate rate: CAD$ 20 per hour

Experience

Below are what my profession is all about:

  • Welcomed every customer with a big smile and positive attitude to ensure customer satisfaction.
  • Fraud detection and prevention
  • Provided prompt and efficient customer service by using good listening skills and attention to detail to ensure customer loyalty.
  • Handled customer complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure a positive resolution.
  • Provided accurate, valid and complete information by using the right methods/tools to ensure every customer feel valid and special.
  • Connected with every customer by asking open-ended questions to assess needs.
  • Built and maintained trustful sustainable relationships with every customer through open and interactive communication and positive attitude.
  • Maintained strong professional ethics and acted from the perspective that the customer always comes first, appreciating and respecting the value of their time.

Education

Bachelor of Science in Accounting

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