Abrar Nawaz

A professional and effective Project Manager with expertise in Scrum Practices with 6 years of work experience in the IT industry. With strong core competencies in JavaScript, ServiceNow, JIRA, HP ITSM, Trello and MoogSoft. Skilled at Business System management and handling $1mil + projects in Banking, Retail and Construction sectors. Capable of handling multiple teams on projects along with offshore teams and independent contractors. Seasoned experience in Risk Assessment and Collaboration Facilitation. Successfully delivered at least 4 large scale projects in the past 5 years.

Having worked as a Business Analyst using ITIL practices, having integration and migration experience for Service and Change Management.

Very driven, self-motivated and high initiative allow me to be a key player in the team. Being a quick learner and a jack of all trades, help me take up key roles while adapting any new teams.

Project Manager / Scrum Master        Employer: BSIA Technologies From: 2023 April – 2024 December

Role Description:  Worked in multiple projects as a scrum master running daily scrums, sprint ceremonies, backlog refinements and assisted is multiple impediment resolutions by creating collaborative workspace. By using sprint metrics maintained 90% average sprint efficiency for 5+ scrum teams during the projects. Trained new scrum teams with Agile and Scrum principles. Delivered 5 successful epics on JIRA adhering to the DoD.

Responsibilities: 

• Facilitated from sprint planning to daily standups, sprint reviews, and retrospectives for 2 scrum teams at an average. 
• Facilitated daily stand-ups, sprint planning, sprint reviews, and retrospectives for multiple Agile teams
• Coached development teams and product owners on Agile principles and Scrum practices
• Removed impediments and roadblocks to team progress through proactive problem-solving
• Managed project risks and reported key metrics to stakeholders using tools like JIRA and Confluence
• Implemented continuous improvement initiatives based on sprint retrospectives.
• Coordinated cross-team dependencies and communication in scaled Agile environments.
• Mentored team members on self-organization and accountability.
• Facilitated backlog refinement and sprint planning sessions with product owners.
• Tracked and analysed sprint velocities, burndown charts, and other Agile metrics.
• Managed stakeholder expectations and communicated project status effectively.
• Fostered a culture of collaboration and knowledge sharing within Agile teams.
• Implemented and optimized Agile processes tailored to team and organizational needs.
• Facilitated conflict resolution and promoted a positive team environment.
• Coordinated release planning and managed dependencies across multiple sprints.
• Conducted Agile training sessions for new team members and stakeholders.
• Managed the transition from waterfall to Agile methodologies for development teams.
• Utilized Azure DevOps, JIRA, and other Agile project management tools effectively.
• Collaborated with product owners to ensure proper backlog prioritization and refinement.
• Facilitated PI (Program Increment) planning in SAFe environments.
• Promoted DevOps practices and supported CI/CD pipeline implementation.
• Excellent team player with good analytical, strategic planning and interpersonal and communication skills. Highly motivated, enthusiastic and self-starter.
• High attention to detail creating well defined stories.
• Collaborated with the product owner to create clear and optimal Definition of Done.
• Transitioned teams from Kanban to Agile practices by teaching and practicing Scum Values.

Environment: ServiceNow, JIRA, Azure DevOps, Miro, Trello, nTask, HP ITSM, SolarWinds, SharePoint, Google Meets, MS Teams, Excel, PowerPoint 

Project Manager                  Employer: BSIA Technologies           From: June 2022 to April 2023

Description: Managed 2 small projects (< 500k) and 1 large project (1 million +) for Navy Federal Bank and MetLife. Overlooked migration of legacy software to SharePoint. Successfully met target budgets and project deadlines complying with project requirements and QA requirements. Managed the development of KYC Portals, Performance Dashboard and Claims management system.

Responsibilities:

• Successfully managed and delivered 3 critical IT projects for major financial institutions, including 2 projects under $500K for Navy Federal Bank and a $1M+ project for MetLife, all completed on time and within budget.
• Led a complex legacy software migration to SharePoint, affecting over 1000 users, resulting in a 30% increase in collaboration efficiency and a 25% reduction in document retrieval time.
• Implemented robust KYC (Know Your Customer) Portals for both Navy Federal Bank and MetLife, enhancing regulatory compliance and reducing customer onboarding time by 40%.
• Developed and launched a comprehensive Performance Dashboard, providing real-time insights to over 500 managers and improving decision-making speed by 50%.
• Orchestrated the creation of a Claims Management System that processed over 10,000 claims per month, reducing claim resolution time by 35% and improving customer satisfaction scores by 28% based on post production deployment review.
• Achieved a 91% uptime for all implemented systems, matching industry standards and ensuring continuous business operations.
• Managed cross-functional teams of up to 20 members across different time zones, maintaining a 95% on-time task completion rate throughout the projects.
• Implemented Agile methodologies in traditionally Waterfall environments, increasing project flexibility and reducing change request turnaround time by 60%.
• Ensured all projects met stringent financial industry regulations, including SOX and GDPR, with zero compliance violations during and after implementation.
• Involved in writing queries for handling large volumes of data in reports. 
• Involved in design documents for every enhancement and bug delivered. 
• Involved in monitoring and maintaining the application development progress and created performance tracking charts.

Environment: AWS Cloud Services, SharePoint, Trello, JIRA, ServiceNow, Power BI, Selenium, Google Analytics, SQL , Web Services - (Restful and SOAP), MS Office, Slack, GitHub

Business Analyst                Employer: BSIA Technologies               From: April 2021 to June 2022

Description: ServiceNow configuration, ITSM best practices, and ITIL framework. Worked in Agile/Scrum methodologies and business process modeling. Successfully delivered projects enhancing incident, problem, and change management processes for 7/11, Navy Federal Bank and Avalon Bay. Strong technical expertise in translating business needs into actionable solutions using ServiceNow modules and tools. Utilizing ITSM platforms and process automation to create service desks and dashboards.

Responsibilities:

• Process design and optimization across multiple platforms for 4+ projects.
• ServiceNow configuration and customization for client services.
• Migrated systems from HP ITSM to SolarWinds.
• Did Moogsoft AIOps integration.
• Followed ITIL framework and ITSM best practices.
• Led requirements gathering for multi-platform ITSM implementation, resulting in streamlined incident, problem, and change management processes
• Designed and optimized service catalogs in ServiceNow and HP ITSM, improving user experience
• Implemented process automation using SolarWinds and Moogsoft, increasing operational efficiency
• Involved in writing queries for handling large volumes of data in reports. 
• Involved in design documents for all enhancements and bugs fixed.
• Involved in monitoring and maintaining the application development progress and created performance tracking charts.
• Created troubleshooting documents for change implementation.
• Ran discoveries for CI’s and successfully setup monitors for all services and items.
• Network scanning to identify devices and services on the network
• Created asset inventory for cataloging all IT components
• Mapped Dependencies to establish relationships between assets
• Scheduled or triggered runs on CI’s to set on a schedule or initiated discovery by change management workflows 
• Updated Configuration Management Database (CMDB) with latest infrastructure information
• Ran point as the ServiceNow Admin for 8 instances over the course of 3 projects.

Environment: HP ITSM, SolarWinds, JIRA, ServiceNow CMDB, ServiceNow, Moogsoft, Google Analytics, SQL Servers, MS DOS, AWS, Web Services - (Restful and SOAP), MS Office, Slack, GitHub, JavaScript

Jr Software Engineer          Employer: BSIA Technologies    From: September 2019 to April 2021

Description: Developed and maintained software applications using JavaScript, HTML, and C++. Proficiently used tools like Visual Studio Code, Git, and Postman to streamline development workflows and ensure code quality. Experience in collaborating with teams using Agile methodologies and tools like Jira and Slack, while also contributing to front-end development with frameworks such as React and Angular. Additionally, skilled in debugging, testing, and optimizing applications for performance. Extending to database management with SQL and integrating RESTful APIs into projects.

Responsibilities:

• Developed and maintained complex software applications using JavaScript, HTML, and C++
• Collaborated with senior developers on large-scale projects, contributing to architectural discussions
• Implemented responsive web design and integrated RESTful APIs in multiple projects
• Utilized React and Angular to build dynamic user interfaces
• Conducted code reviews and mentored junior team members
• Optimized application performance, improving load times by 30%
• Implemented security best practices to enhance data protection
• Managed code repositories using Git for collaborative development
• Designed and managed SQL databases for efficient data storage and retrieval
• Applied Agile methodologies, participating in sprint planning and daily stand-ups
• Debugged complex software issues, reducing resolution time by 20%
• Implemented unit and integration tests for quality assurance
• Created technical documentation for all projects
• Stayed updated on emerging technologies, applying new knowledge to improve processes for handling large volumes of data in reports. 
• Involved in design documents for all enhancement and bug fixed.
• Involved in monitoring and maintaining the application development progress and gave inputs for performance tracking charts.
• Created troubleshooting documents for project deliverables.

Bachelor's of Electronic and Communication Engineering from VIT University, Vellore.

Graduated - 2019