
Adeleye Adekola
Technology / Internet
About Adeleye Adekola:
I am a passionate and proactive cybersecurity analyst with a focus and background in threat intelligence, security operations, and incident response. I love working in a team setting and sharing ideas with other professionals. I am always eager to learn new skills and technologies to enhance my cybersecurity knowledge and capabilities.
Experience
U-Haul | 2022 - Date
Client Service Specialist
- Provided exceptional support to clients in a fast-paced environment, utilizing inbound, outbound, and eService channels
- Proficiently ascertained problem descriptions and performed swift analysis to resolve issues independently
- Achieved first contact resolution by identifying and addressing barriers to excellent service. This proactive approach led to a significant improvement in client satisfaction
- Spearheaded initiatives to establish and maintain consistent channel standards, including rapid customer recognition and intelligent routing of incoming inquiries.
Detail and Avedia Consulting | 2021-2022
Brand Manager
- Delivered exceptional client service with a focus on strong interpersonal skills and rapport-building techniques
- Crafted clear and persuasive product positioning messages which led to a remarkable 35% increase in consumer engagement and heightened awareness of products and practices
- Formulated strategic communication documents integral to the client’s initiatives. Created comprehensive briefs that outlined communication plans and strategies
- Formulated strategic briefs to guide communication efforts campaigns. Developed comprehensive plans to effectively convey campaign strategies to various stakeholders.
Riquesa Africa | 2018-2021
Account Executive
- Developed and executed comprehensive marketing plans to enhance brand visibility and engagement. Focused on increasing awareness, customer traffic, and sales
- Created project plans with clear timelines and allocated tasks to specialized teams, managed workflow to meet objectives and deadlines.
- Conducted in-depth research to analyze customer behavior, purchasing habits, and preferences. Utilized this data to inform strategic decisions
Education
- Google Cybersecurity Professional Certificate | Coursera | 2023.
- introduction to Cybersecurit | Cisco | 2023
- Dual Post-Graduate Certificate- Human Resources, Marketing Entrepreneurship | Trent University | expected 2023
- Bachelor of Arts- History and Strategic Studies | University of Lagos | 2018
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