Adetunji Akintonde

Detail oriented and solutions driven Helpdesk Analyst with strong experience supporting enterprise users across mining and industrial environments. Skilled in hardware deployment, software troubleshooting, account administration, and secure access management within Microsoft 365, Active Directory, SAP, and networked environments.
Proven ability to diagnose and resolve technical issues efficiently while maintaining minimal downtime and high user satisfaction. Experienced in imaging and deploying Lenovo enterprise laptops, managing O365 licensing, resolving authentication and MFA issues, supporting VPN connectivity, troubleshooting printers and network drives, and coordinating with global IT teams for escalated cases.
Strong understanding of cybersecurity fundamentals backed by CompTIA A+ and Security+ certifications, with practical experience in endpoint management, policy enforcement, and user access control based on least privilege principles.
Recognized for clear communication, structured ticket documentation, proactive follow up, and maintaining operational stability in fast paced environments.

Experienced IT Support Specialist and Helpdesk Analyst with a strong background in enterprise technical support within mining and industrial operations. Skilled in troubleshooting hardware and software issues, deploying and imaging enterprise laptops, managing Microsoft 365 environments, and administering user accounts in Active Directory and SAP.
Proven ability to resolve complex technical incidents efficiently while maintaining system stability and minimizing operational downtime. Experienced in managing endpoint security, MFA configuration, access control based on least privilege principles, VPN connectivity, network drive permissions, printer support, and software deployment through enterprise tools.
Recognized for structured documentation, clear user communication, and proactive problem resolution. Strong understanding of cybersecurity fundamentals supported by CompTIA A+ and Security+ certifications, with practical application in endpoint management and security compliance.
Dependable, detail oriented, and committed to maintaining secure, efficient, and user focused IT environments.

Completed a Postgraduate Certificate in IT Business Analysis at Cambrian College, Sudbury. The program focused on business analysis frameworks, requirements elicitation and documentation, business process modeling using BPMN, project management principles, enterprise governance, and information systems auditing.
Developed practical skills in stakeholder engagement, needs assessment, gap analysis, solution evaluation, and aligning technology initiatives with business objectives. Gained experience working with case studies, structured documentation, and analytical tools to support organizational decision making and process improvement.
Built a strong foundation in bridging technical teams and business stakeholders by translating operational needs into structured requirements, while maintaining emphasis on governance, risk management, and ethical use of technology.