aditi sarkar
Customer Service / Support
About aditi sarkar:
A hard worker who is willing to go the extra mile to get the job done. A fast learner who loves a challenge and is always interested in learning new things. Adhere with the process to exceed the customer experience. I have experience in call center agent for 3 years.
Experience
Call center Agent – Eureka Technologies - Bangalore, India
Duties
- Led omnichannel to resolve customer’s requests.
- Maintained customer retention at 24%, above the objective set by the company.
- Trained new agents in the product base in the company’s portfolio.
Education
M.Sc. – 2012, Zoology
West Bengal university
Kolkata, West Bengal
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B.Sc. – 2010, Zoology
University of Calcutta
Kolkata, West Bengal
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