Ahmed Abou-Shaaban

Accumulated comprehensive 10+ experience in performing risk analysis, project management, policy analysis, research and synthesizing complex policy issues. I have led and participated in motivated and productive teams where I took the initiative to lead risk management development and implementation in projects. My demonstrated success in overseeing strategic project planning and implementation, along with my excellent analytical, decision-making and problem-solving skills, positions me to make a significant impact on your organization.
Highlights of my experience include:
• Significant experience working in an Agile risk management environment with internal and external stakeholders on policy or program issues requiring integrated and collaborative approaches and solutions.
• Experience participating in teams, projects or initiatives related to risk policy innovation and experimentation.
• Experience researching, analyzing, synthesizing complex risk policy issues and information, and providing advice to senior management.
• Experience providing strategic advice to senior management on highlighted risk issues, including written and oral briefings.
• Significant experience in preparing comprehensive briefing materials and presentations for senior management or senior government officials.
• Experience in providing guidance and direction to working groups or teams to advance complex issues.
• Experience in establishing networks and working relationships with a range of internal and external stakeholders.
• Constantly producing top quality deliverable to various clients and team members by working collaboratively with various leaders in different departments to reach our target.
• Managing multiple projects, assessing, decision-making and problem-solving numerous situations within a short period of time. My self-motivation and detail orientation skill has allowed me to add a great value to my organization.
 

WORK RELATED EXPERIENCE:

Canada Revenue Agency (The Government of Canada) Ottawa, ON – Canada
Testing Analyst (July 2022 - Present)
 Performed examination and analysis of applicable testing outputs and verified resultant updates for information systems.
 Developed new testing strategies and revised existing testing conditions in order to test requested system specification changes / requirements made by functional areas
 Prepared test cases materials based on developed test conditions
 Prepared incident reports that identified system deficiencies and verified the resolution of these deficiencies.
 Performed on-going monitoring of applicable production programs and provided reports on the findings
 Provided virtual assistance and problem solving of technical nature to private sector
companies and other government departments / agencies that participated in testing.

City of Ottawa
Ottawa, ON - Canada
Data Management Support - Community Operations (January 2022 - Present) Team Lead - Data Coordination and Verification (March 2021 - December 2021)
 Tracked community stakeholders’ engagements COVID-19 re-opening plan.
 Reported community engagements data and information on daily basis.
 Provided support to EPHR (Electronic Personal Health Record) project developers with necessary data for testing purposes.
 Managed COVID-19 high risk clients in schools and daycare data by preparing isolation messages and updating profile information.
 Supervised a team at vaccination clinics, constantly communicated objectives, criteria, and policies.
 Provided motivation, training and coaching to all team members; and provided the right tools to help employees accomplish their goals.
 Provided support and guidance to team members and assured that the deliverables were accomplished in a timely manner.
 Ensured timely data entry processing and information verification, of personal and
confidential health information in compliance with ministry guidelines.
 Maintained data quality for all checked-in clients in vaccination clinics’ using the provincial COVax system by Salesforce.
 Provided clients the necessary information about booking their next appointments.

Prevalent Inc.
Ottawa, ON - Canada
Risk Team Leader/Analyst - Risk Operation Centre (July 2019 - March 2021)
 Created and delivered online information risk surveys to our clients’ third-party vendors, which would include monitoring, technical support, and final provisioning of reviewed results.
 Demonstrated strong customer service skills to ensure a smooth evidence collection experience for both clients and vendors.
 Provided primary customer success the project management support of large enterprise customers of Prevalent Third-party Risk platform.
 Demonstrated basic project management and documentation skills to manage multiple parallel work streams.
 Explained and articulated technical concepts to non-technical stakeholders and follow basic troubleshooting steps to work through issues.
 Delivered weekly, bi-weekly, and monthly vendor status reports to clients while meeting deadlines.
 Monitored, analyzed, and updated Vendor Threat Monitor (VTM) platform for Onboarding (new vendors) and Business Monitoring (existing vendors) using applications, tools, and social media apps.
 Analyzed initiated research on vendor’s demographic information, Cyber monitoring, and Business risks upon customer’s request.

QIB
Doha - Qatar
Retail Risk Officer in Digital Banking Transformation Project (July 2018 - June 2019) Senior Credit Analyst (Risk Group) (September 2011 - June 2018)
 Lead risk policy implementation into Mobile Banking App in best Agile Methodology practices.
 Actively contributed to the continuous improvement of One Click Finance (OCF) project sprints and to the successful organizational transition to Agile method.
 Analyzed end-to-end requirements and guided the product owner and scrum teams to meet the risk policy and Central Bank regulations accordingly.
 Suggested technical platforms that can be used to enhance the project and implemented the same.
 Responsible for setting up and validating risk model (R-Model) specifications criteria to meet the BAU workflow procedures with IT and business collaboration.
 Responsible for analyzing the R-Model (Risk Model) data extract when launching personal finance campaigns.
 Responsible for validating the Credit Bureau reports implementation when requested through the Mobile Banking App.
 Provided the necessary training to Alternative Channels (Call Centre/Mobile Banking support) agents on validating the uploaded official documents/certificates through Mobile Banking Application for customer’s On-boarding Journey and Digital Financing campaign qualifications.
 Conducted user acceptance testing (UAT) to make sure that all the user requirements are catered by the application.

 Delivered any required analytical tasks in timely matter meeting deadlines.
 Analyzed and reviewed personal, auto, credit cards, real estate, and exceptional finance
cases.
 Reviewed finance exception cases to evaluate points of strength and weaknesses and
promote the proper recommendations to the Credit Investment Committee to seek
approvals.
 Evaluated clients’ credit data and financial statements in order to determine the risk level
involved in financing.
 Examined financial transactions and credit history case by case through provided legal
documents.
 Reviewed Credit Bureau reports to check the customer’s credit history, external obligations,
payment history, overall exposure, returned cheques and credit score.
 Adhere to credit review and Central Bank policy and guidelines.
 Reviewed finance related requests. (Installment postponement requests, finance early settlement bonus exceptions, liability transfer request, guarantor transfer request, guarantor release request, property release request, property title deed request)
 Analyzed annual review reports about the risk level in financing customers.
 Made the necessary decisions on whether to approve or to reject submitted cases.
 Coordinated with sales, marketing, and supply chain departments in managing financial orders to control the bank’s credit exposure and reduce the risk of customer disputes.
 Worked closely within the bank internal departments and channels (CEO’s Credit
Investment Committee, Operations, Branches division, direct sales division, legal division,
remedial dept, collection dept, and all other employees when required)
 Processed and analyzed all financing case in a timely manner.
 

Canada Revenue Agency (Government of Canada)
Ottawa, ON - Canada
Officer (Tele-trace Debt Management) (May 2009 – August 2011)
 Collected personal outstanding debts and returns by communicating respectfully, professionally, and responding appropriately using an assigned program.
 Responsible for the collection of debt for the defaulted Canada student loans (CSL) and Employment Insurance over payments (EI).
 Completed and handled the traces in an efficient manner.
 Coordinated with the call center for repayment arrangements and debt concerns.
 Maintained the integrity and ensured confidentiality of the tax system by following policies,
procedures, and diaries.
 Submitted weekly reports with assigned workload on a constant basis.
 Fostered good working relationships by maintaining a positive work environment.
 Provided Training and coaching to new team members and set up a work guide along with
the procedures to ensure quality.
 Active member at the Government Social Committee.
 

BA in Economics
Carleton University, Ottawa, Ontario April 2011
 

Certifications:
Agile scrum team certified, Lean Six Sigma White Belt Certified, Project Management Essentials Certified, CTPRP (Certified Third-Party Risk Professional