Ahmed Dirar

Experienced Account Manager with a demonstrated history of working in the financial services industry. Skilled in Sales Event Management, Strategic Planning, Customer Retention, Budget Management and Sales Presentations.

Sidekick Training/Enable Education (Remote),  Kelowna, BC—Business Development Representative

MAY 2022 - OCT 2022

• Developed sales process’ for an ed-tech startup, including setting up and maintaining CRM database, refining company sales metrics,
• Planned, led and monitored various sales campaigns alongside marketing and product teams,
• Generated over 500+ outbound leads and organized prospects into various client groupings in CRM, 
• Consistently logged activities and kept client information up to date in Hubspot, 
• Determined the companies criteria for their ideal client persona, 
• Composed and refined personalized sales messaging & sales cadences for efficient and effective sales outreach,
• Tracked prospects engagement metrics in outreach campaigns to determine follow up strategy, 
• Delivered customized sales presentations and product demonstrations for private and non-for profit companies,  
• Cultivated valuable relationships with mid-size rapidly growing companies, 
• Negotiated terms of agreement with early product adopters, 

Orchard Vale Naturals,  Penticton, BC—Business Development Representative

NOV 2021 - MAY 2022

• Negotiated and closed one of the largest manufacturing contracts for OVN with a leading Canadian supplement brand, 
• Provided written offers, specifications and other product literature to existing and prospective customers either via existing price lists provided by OVN or via offers prepared by OVN for said existing or prospective customers,
• Followed up on offers to existing and prospective customers to determine whether adjustments are required,
• Monitored the competitive environment by gathering current marketplace information on pricing, products etc. and recommending adjustments to OVN’s offerings, services or policies based on evaluating results and competitive developments.
• Resolved customer complaints by investigating problems, developing solutions, and making recom-mendations to management.
• Established personal networks and participated in professional sales activities.
• Provided and maintained records on territorial and customer sales and all related sales activities and providing a weekly report to management,

Uber Technologies, (Remote) Kelowna, BC—Restaurant Partnerships 

NOV 2020 - SEP 2021

• Prepared a go-to market plan and sales strategy; prospected potential clients and  followed up to close deals,
• Prospected and closed new business opportunities,
• Implemented and launched Uber for Business, ensuring strong and consistent ridership, 
• Conducted needs analysis to uncover cross-selling opportunities, 
• Probed for objections, removed obstacles and eliminated barriers to gain commitment, 
• Signed on clients on U4B and drove usage in converted accounts with a view to achieve sales targets as set out by the U4B org, 
• Trained 2 cohorts of new employees on various sales processes, from prospecting, to closing, 
• Participated in periodic team reviews and updates on business progress, best practice sharing etc. 
• Created documents like process playbooks, performance trackers etc. 

Unicorn Technologies Inc., Kelowna, BC—Account Manager 

AUG 2020 - OCT 2020

• Created strong leads through B2B client outreach campaigns, targeting companies looking for cost effective IT solutions, 
• Negotiated contracts (SLA’s) with various business’s closed agreements to maximize profits, 
• Developed trusted advisor relationships with key company accounts, business stakeholders and executive sponsors, 
• Generated new and repeat sales by providing product and technical information in a timely manner, while educating customers about terminology, features, and benefits of our services to improve product related sales and customer satisfaction, 
• Maintained up-to-date profiles of key customers, sales, and contract documentation,   
• Analyzed and tracked key account metrics (e.g. quarterly sales results and annual forecasts)
• Worked closely with Technical teams to be aware of the services we provide, understand our capacity as a business and practicability of services offered, 
• Introduced new growth opportunities to be explored in the region. 

Refresh Financial Inc., Kelowna, BC—Relationship Manager 

JAN 2020 - JULY 2020

• Ensured that clients calls and questions are answered in a quick and timely manner, 
• Educated clients on Credit, Financial products; Revolving Tradelines/Installment Tradelines, and Credit Rebuilding Services, 
• Maintained and grew an active client book with over 250 clients, 
• Retained existing clients by delivering an unparalleled level of service to be  able to easily manage clients expectations appropriately, 
• Ensured all client information is recorded in cases, and all client information is kept up to date, 
• Achieved business targets assigned by providing clients with an exceptional level of service and consistently hit SLA targets within a call center environment. 

ARO Inc., Kelowna, BC—Recovery Agent

OCT 2019 - DEC 2019

• Utilized our skip tracing tools and databases to locate consumers,
• Established contact with consumers (by telephone) and assisted with the resolution of delinquent accounts through educating, motivating and consequence counseling, in a firm and fair manner,  
• Assessed, analyzed and updated consumers account information to determine the most suitable repayment plan for the past due account (outbound and inbound calls),
• Analyzed and evaluated financial reports and data; including consumer credit reports, Total Debts Service Ratio (TDSR’s), and credit scores,
• Managed workloads/lists of consumers who have failed to make payments,
• Effectively listened to consumers and determined the next steps to resolution,
• Abided by all Collection Agency Acts and Regulations as legislated in each Province,
• Upheld the client (Creditor) work plans and the ARO code of ethics by treating consumers with honesty, dignity, and respect at all times.

KnewSales Group Inc., Kelowna—Brand Representative/Independent Sales Contractor

MAR 2019 - JUNE 2019

• Identified and engaged with prospective customers to promote brand awareness by offering high-quality services exclusively to Costco customers, 
• Maintained weekly sales targets by adapting creative sales techniques to attract onlooking shoppers, by building report with customer to identify their needs,
• Developed accounts and relationships with new and existing customers, by right fitting services to meet the customers needs, 
• Emphasized the benefits and features of the services provided, and explained how customers can leverage services to best suit their uses,  
• Negotiated sales contracts, terms of sales, service agreements, and prices with suppliers and vendors, to ensure that orders and submitted for processing, 
• Followed up with existing customers to ensure customer satisfaction and to answer any questions or concerns. 

WestWorld Computers Ltd. iWorld Connect., Kelowna—Sales Associate

DEC 2018 - FEB 2019

• Provided an exceptional customer experience through Apple-focused solutions, products, and accessories to enhance the user's experience,
• Created and organized quotes, work order, and invoices for prospective customers, 
• Assisted with shipping/receiving inventory to ensure the maintenance of all sales areas in the store, 
• Employed various sales strategies including stacking value, and upselling  to build Apple-based bundle packages to fit customers needs. 

Heatwave Radio on Campus Inc. , Kelowna, UBC Campus— Software Project Manager, Sponsorship Manager, Promotions Manager 

SEPT 2014 - JUNE 2018

• Worked with Director of the Media Centre to establish the operational framework of UBCO’s first ever campus radio station; Heatwave Radio on Campus,
• Produced, edited and hosted contemporary programs, with the aim of maintaining student engagement  
• Organized Heatwave promotional campaigns, in collaboration with the African Caribbean Student Club, Arab Intra-cultural Club, Asian Student Association, Sexual Assault and Rape Awareness on campus, and Campus Life, aimed at fostering inclusive, multi-faceted events.

Shaw Communications Inc. , Kelowna— Customer Solutions Expert

JULY 2017 - APRIL 2018

• Contacted prospective customers through direct cold calling, automated dialing systems, and other telecommunication technologies, 
• Persuaded customers to purchase and upgrade subscription packages through unscripted, uniquely developed sales pitches,  
  Completed work order entries by recording names, addresses, and purchases; referring orders for filling,  
• Maintained high performance metrics to achieve monthly sales targets, ranked as top third salesperson on the team. 

University of British Columbia, Kelowna—Bachelors of Arts Political Science

SEPT 2012 - MAY  2018 

International Community School of Addis Ababa, Ethiopia—International Baccalaureate (IB) Diploma

AUG 2010 - MAY 2012