Ahmed Shurrab

• Experienced specialist with a passion for delivering outstanding services.
• self-made team player with strong organizational & interpersonal skills.
• Always looking to learn new skills ,take on extra responsibilities & grow professionally.
• Experienced in training & mentoring new member staff.
• Have worked in busy , pressurized environment where high standards are expected.
• My dedication & passion has been recognized with awards, praise & extra responsibilities.

2021 - 2023

Monitribe company l istanbul , Türkiye

Manager

• Accomplished department objectives by managing staff: planning and evaluating department activities.
• Maintained staff by recruiting , selecting, orienting and training employees through Google meet or zoom : short interviews & chat to ensure their English - Arabic skills and ensure that they understood the job position correctly.
• Managed & supervised mixed tams of full time employees dedicated to abuse monitoring. improved employee retention by 85%
• Ensured a safe secure and legal work environment , Developed personal growth opportunities.
• Accomplished staff results by communicating job expectations; planning monitoring and appraising job results
• Monitored employees performance and initiating action to strengthen results

2021-2022

Mena Regional Supervisor

• Mena Regional Supervisor for Hakuna & Azar application.
• Provided training to all new agents.
• Managed the work operational coverage plan during periods of employee absence.
• partnered with Mena Regional manager in managing the performance of branch employee.
• Hold monthly meeting with staff.
• communicated with the Korean company about the applicable laws and amend them if necessary to comply with Mena region standards.
• supervisor and team leader of abuse monitoring ; Guiding , monitoring and leading a group of 12 agents.
• set clear team goals , oversee day to day operations.
• monitored team performance and report on metrics.
• listening to team members feedback and resolve any issues or conflicts .
• created an inspiring team enviroment with an open communication culture.

2020-2021

Abuse Monitoring Agent - Hakuna application

• Audio , text , image and live stream monitoring
• provided maximum user interaction, safe and healthy live streaming experience to our users.
• Detecting and blocking potentially fraudulent scenarios that can occur outside of the parameters that the company sat .
• Reliably detect and interrupt inappropriate broadcasts instantaneously.

2018 - 2020

International dental sale representative & consultant

• Monitored +100 patients flow & process detailed documentation to ensure that patients get the most appropriate service.
• Encouraged same-day treatment to optimize patient's time, interest and desire achieving.
• implemented effective treatment options / plans for patients & successfully carried out agreed clinical regimens.
• sell & promote dental products and services to dental customers .
• used proven sales methods and innovatived approaches to meet targets and create growth, prioritizing sales opportunities and interfacing with all levels at an account to effectively manager customer relationship.

2017-2018

Dental surgeon

• Increase client acquisition through full-service dental care, comprehensive oral diagnosis and treatment appointments.
• officiate robust guidance to dental staff and students in improving their knowledge through ingenious methodologies.
• perform extensive dental treatments for patients. including placing restoring the fillings and cosmetic dentistry.
• streamline effcients scheduling of appointment of patients and dentists in improving staff productivity and revenue.

2010-2016 - Dental surgeon - Sinai university

2019 - content moderator manager / social media manager